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GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch

Growth results from solid leadership, good planning, and great people who can execute, and this recognition reflects all three of those components. GlowTouch also continues investing in technology and service delivery through text analysis, an eWFM tool, bots, and dashboards that affect the client experience and the customer journey.

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Why is it important to align EX and CX strategy to your company vision, mission and values?

Clarasys

We all know how important it is to have a clear company-wide vision in place and for everything underneath to be working towards achieving that aim. Ensuring your employee experience and your customer experience align to that vision is no different. Consider the best customer experience you’ve ever had.

Vision 52
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5 People, 24 Companies, and 42 Products Awarded for Excellence in Artificial Intelligence

Bintelligence

Borhen Marzougui, Technology Expert, Dubai Roads and Transport Authority - Abhishek Mittal, VP of Data Analytics and Operations Excellence, Wolters Kluwer - Amit Walia, CEO, Informatica Organizational Winners - alva - Natural language processing - Ambiq - Intelligent control - BirdEye - Machine learning - Bright Machines - Robotics - Cherre - Natrural (..)

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How Midsize Businesses Leaders Turn Extreme Stress Into Grit And Creativity

Timo Elliott

They inspire every company founder to lead their business with a clear purpose and vision. But over time, those visions sometimes become diluted and obscured as tough times set in. Your plan has to be about gaining flexibility and pivoting quickly as the world changes around you. Dreams are powerful.

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From Data to Decisions: The Rise of Generative AI in Financial Strategy

Cprime

– Generative AI (GenAI) in financial services refers to advanced AI systems capable of creating new, original content and solutions, such as predictive financial models and personalized customer experiences, by synthesizing data and learning from interactions.

Finance 80
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Unlocking Business Success: A Comprehensive Guide to Digital Transformation for Software Development?

Business Bullet

It involves leveraging digital technologies to optimize business processes, streamline operations, and improve customer experiences. However, successful digital transformation requires careful planning and execution, particularly when it comes to software development.

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Should we have a more ambitious plan in place to justify our target operating model a few years in the future?

Business Bullet

This article looks at some of the changes that have taken place and why companies will need to plan their target operating model to ensure they are adapting to support their company strategy. Technology and data is now available to enable predictive analytics to design great customer experiences (McKinsey & Company.