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Empowering Sales to Provide the Best Customer Experience: Frucor Suntory’s SAP Innovation Journey

Timo Elliott

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards. The order starter and suggested orders are game changes for us.

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How Employee and Customer Experience align: the Retail story

Clarasys

Joining Ed Kemp-Sloan in this retail-focused episode of Never Mind the Painpoints is Omar Paul, Director of Delivery and SVP Customer Success at MakePositive, and Clarasys’ EX expert, Sophie Di Clemente. Listen to their discussion on how customer experience and employee experience interact with one another.

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5 Ways Your Retail Banks Can Use Data to Better Serve Digital Natives

Smart Data Collective

This enables them to simultaneously address clients’ desire for a more diverse and innovative range of products and services in digital retail banking. Enhanced, Personalized Customer Engagement. The post 5 Ways Your Retail Banks Can Use Data to Better Serve Digital Natives appeared first on SmartData Collective.

Banking 261
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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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AI and Analytics are Entering the Mainstream in Retail

Inflexion Analytics

Large retail firms led the way in using cloud services to improve profitability, making improvements to the productivity of back-office functions and in facilitating omnichannel customer support. Retailers then exploited that data advantage by applying Google’s AI and machine learning tools and techniques to that data resource.

Retail 52
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Cloud Powers Retail Through The Economic Slowdown

Forrester - Business Intelligence

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Retail 52