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Empowering Sales to Provide the Best Customer Experience: Frucor Suntory’s SAP Innovation Journey

Timo Elliott

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards. The order starter and suggested orders are game changes for us.

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5 Ways Your Retail Banks Can Use Data to Better Serve Digital Natives

Smart Data Collective

Big data is even more important to the banking sector as more of their services become digitalized. Banks turn to Data Analytics as Demand for Digital Services Grows. Finance is in no way exempt, as people have come to rely less on physical, financial transactions and modes of payment in favor of digital equivalents.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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AI and Analytics are Entering the Mainstream in Retail

Inflexion Analytics

Large retail firms led the way in using cloud services to improve profitability, making improvements to the productivity of back-office functions and in facilitating omnichannel customer support. Retailers then exploited that data advantage by applying Google’s AI and machine learning tools and techniques to that data resource.

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Retail real estate sector is booming: how digital transformation can help to succeed?

CMW Lab Blog

With the end of lockdown, the retail real estate sector showed significant growth in 2022. The forecasts for 2023 prove this tendency with a retail vacancy rate falling to 4,2%. In this article, we’ll explore some of the ways that digital transformation influences the real estate industry and the benefits it brings.

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What UK retailers can learn from Chinese e-commerce

Clarasys

China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before. Having experienced solid growth, their e-commerce market was projected to be $1 trillion dollars in 2020, with 700 million Chinese customers shopping online. The ‘New Digital Mall’ .