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AI-Powered Service Management: Increasing Efficiency, Enhancing Customer Experience

Cprime

Customer Service Management : Delivering exceptional support and experiences to customers. This includes customer relationship management (CRM), customer support activities, customer experience design, and customer satisfaction measurement.

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Adopting Agile Isn’t About Adopting Agile

Leading Agile

Nobody sets out to adopt agile just to adopt agile. Companies invest in agile because they think it will help them solve a business problem. They hope Agile will help the delivery teams work more efficiently, decrease defects, or provide a more collaborative working environment. So, what do they care about?

Agile 130
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How to Align Your Product-Driven Organization to the Customer Experience

Leading Agile

They’ll explain how this technique can identify the customer experience and put specific actions in place to court correct and wee out any of the negative experiences customers are having with your product. Want to Listen Instead?

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7 Ways to Maintain Real-Time Customer Experience

Analyst Catalyst Blog

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Why is considering customer experience in digital transformation essential? – PODCAST

Clarasys

Considering customer experience in digital transformation should be embedded throughout the process and never be an afterthought. Never Mind the Pain Points · CX Talks: Why is considering customer experience in digital transformation essential? Why should customer experience in digital transformation be a priority?

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How Business Analysts Can Optimize Processes to Improve Employee and Customer Experience

The Uncommon League

Good businesses understand that the process of finding, attracting and selling to customers looks a lot like the recruitment, hiring and retention of good employees. The dual processes of creating good employee experience and good customer experience can be optimized. What Will You Measure? Map out that journey.

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On Agile Teams Analysis happens, Agile BA or not!

BA Squared

Agile has been around now for 20 years (agile as a term in software), whereas the practices have been around much longer. After 20 years, there seems to be continued conversation about the BA role on agile teams. If Agile teams don’t have BAs they still do analysis, they have to! The question is how good are they at it?

Agile 130