Remove 2020 Remove Customer Experience Remove Innovation Remove Planning
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Checkmate: The Queen’s Gambit of customer experience strategy – Part 2

Clarasys

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

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Top 10 ERP Thought Leaders to Follow in 2021

Insight Software

R Ray Wang has moved up a notch in ranking since our 2020 report. Ray is a prominent and dynamic keynote speaker and research analyst working with clients on digital innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data. Twitter followers : 133,900. Book Credits : 3.

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How To Transform The Customer Journey With AI And Big Data

Smart Data Collective

Econsultancy and Adobe asked B2B companies to report on what the most exciting opportunity for growth in 2020 is and the leading answer was, “customer experience.” source: [link] However, there are many challenges to provide the kind of customer experience that makes people want to buy from you and stay with you.

Big Data 163
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Should we have a more ambitious plan in place to justify our target operating model a few years in the future?

Business Bullet

This article looks at some of the changes that have taken place and why companies will need to plan their target operating model to ensure they are adapting to support their company strategy. In an article published by Statista the average daily social media usage was 145 minutes per day in 2020 which was an increase from the previous year.

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What UK retailers can learn from Chinese e-commerce

Clarasys

China is at the frontier of a digitised retail future which is more dynamic, innovative and consumer-centric than ever before. Having experienced solid growth, their e-commerce market was projected to be $1 trillion dollars in 2020, with 700 million Chinese customers shopping online. The ‘New Digital Mall’ .

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Agility under pressure: 3 lessons from the Public Sector

Clarasys

2020 challenged organisations to rethink how enabling structures – governance and decision-making – could foster greater autonomy and local decision-making within delivery teams. Rapid and effective decisions are best made locally. Ruthlessly prioritise key user needs .

Agile 52
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Raise Your BI, Finance or Marketing Game at Domopalooza

Domo

When The DICE Group —a collection of innovation teams within Thomas Jefferson University’s healthcare system—was tasked with finding a way to reduce the time it takes for patients to request appointments, it decided to start by giving them the option to fill out a shorter form and by launching a chatbot. To register for the event, go here.

Finance 52