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You are now in charge of building a tech platform to transform customer experience, what next?

Analysts Corner

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

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How to Make Sure Your IoT Systems Stay Compliant

Smart Data Collective

IT professionals must work hard to stay ahead of the curve, especially if they plan to integrate IoT in various facets of their operations. However, every organization should at least apply compliance to some aspects of its operations. It allows us to get real-time information and stay in touch with friends and family.

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Machine Learning is Invaluable for Mobile App Testing Automation

Smart Data Collective

Apps need to be carefully tested , so it is important to use the right strategies to do so. App developers can find novel ways to use machine learning to automate the testing process. This is one of the main reasons app developers use AI and machine learning. How do testing tools that use machine learning work?

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Real-Time Connected Data Warehouse use case – Gain Real-Time Visibility into your IT Infrastructure – Connecting Operations Management, ITSM, and Cloud

Actian

A real-time connected data warehouse is a powerful platform, but the value to your company doesn’t come from having a connected data warehouse; it comes from connecting and using the data (at rest and in motion) captured in the siloed systems. Most IT organizations have multiple systems that they use to manage their IT environments.

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What is a Target Operating Model (TOM)?

Analysts Corner

Photo by Afif Ramdhasuma on Unsplash The Target Operating Model (TOM) is a blueprint that outlines the desired future state of an organization’s processes, systems, and organizational structure. A Target Operating Model helps align and optimize the business’s operations to achieve its strategic objectives.

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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

While these methods can be effective, they often don’t scale well in large operations and struggle to address individual learning needs. Predictive Analytics for Performance Improvement Using machine learning algorithms, GenAI can predict future performance issues by analyzing trends in current data.

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Analyst’s corner digest #20

Analysts Corner

Requirements elicitation : we will learn how the use cases are still relevant in the age of agile, the importance of requirements traceability, and best practices in requirements analysis. Data analysis : a series of articles on regression analysis, hypothesis testing and a case study of using R and Tableau.

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