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Jira & Zendesk Aid with Analytics-Driven Management

Smart Data Collective

Description: Looking for a comparison between Jira Service Management and Zendesk? Big data and technical support services are twin pillars of successful organizations. Zendesk and Jira Service Management are two of the most popular. You need to pay attention to the signs that your business needs an IT support service.

Planning 262
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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

Introduction In the rapidly evolving domain of customer service, the pressure on customer care agents to deliver exceptional service is higher than ever. Understanding Generative AI Generative AI refers to artificial intelligence systems that can generate content, from text to simulations, by learning from vast amounts of data.

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AI is Driving Huge Changes in Omnichannel Marketing

Smart Data Collective

New AI technologies like text-based and in-app support are being used to improve digital experiences and customer service. Retail and other industries are using omnichannel and AI technology to improve their services. Firms that supply customer-centric services also benefit from increased sales and customer growth.

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Pioneering AI Frontier: Integrated Knowledge Bases

Analysts Corner

Integrated Knowledge Bases — AI Midjourney generated image In this second article in the series, I will explore a possible path for AI advancement that must have a profound impact on our society: access to integrated knowledge bases. For example: Governmental : aiming for integrated control of business and citizen taxes.

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Top 10 Big Data CRM Tools To Increase Business Sales

Smart Data Collective

Whether it is closing more sales deals, getting leads, offering vital customer services, marketing automation, analytics or application development, Salesforce CRM provides a bucket of comprehensive solutions. To get the best benefits from this CRM software, you need to integrate it into your business system.

Big Data 353
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ERP Integration Benefits Data-Savvy eCommerce for Distribution Industry

Smart Data Collective

Data analytics tools can be integrated with advertising platforms to help e-commerce companies optimize their marketing strategies. One of the biggest strategies that they are implementing stems from the use of ERP integration. ERP Integration is the Newest Trend in E-Commerce for Data-Driven Distribution Businesses.

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Fleet Management Firms Use Data Analytics for Optimal Customer Service

Smart Data Collective

More companies than ever are investing in customer service analytics. The customer service analytics market is projected to be worth $46.6 However, there is another benefit of incorporating big data into fleet management – customer service. A GPS-integrated fleet tracking system is one such tool.