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IT Service Management Trends and Challenges

Dataversity

Due to the pandemic, the last two years have drastically changed IT operations, especially corporate IT service management, delivery, and support capabilities. The post IT Service Management Trends and Challenges appeared first on DATAVERSITY.

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5 Current Trends in Big Data for 2022 and Beyond

Smart Data Collective

As we look ahead to 2022, there are four key trends that organizations should be aware of when it comes to big data: cloud computing, artificial intelligence, automated streaming analytics, and edge computing. Each of these trends will continue to shape the way companies use data in the coming years. The Rise of Streaming Analytics.

Big Data 348
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Managing Seasonal Fluctuations in Retail with Analytics

Smart Data Collective

One major factor businesses should keep a close eye on to manage these fluctuations effectively is capacity utilization. In this article, we will explore the significance of managing seasonal fluctuations and the strategies businesses can implement. McKinsey Global Institute reports that 52% of retail activities can be automated.

Retail 287
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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

Introduction In the rapidly evolving domain of customer service, the pressure on customer care agents to deliver exceptional service is higher than ever. However, the traditional methods of coaching agents are often fraught with challenges such as inconsistency, lack of personalization, and scalability issues.

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Best Ways to Integrate Big Data into Your Business

Smart Data Collective

Companies want to use Big Data to improve customer service, increase profit, cut expenses, and upgrade existing processes. It can be used to uncover patterns, connections, or trends and analyze and anticipate them. Big data can be utilized to discover potential security concerns and analyze trends. Where does big data come from?

Big Data 250
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Challenges of Hiring Dedicated Developers for AI Projects

Smart Data Collective

The impact of the pandemic and the resulting talent shortages is beginning to force businesses to rely on outsourcing development services more often than in the past. Lonne Jaffe, Managing Director for Insight Partners, writes that the talent shortage has seriously hindered the development of AI technology.

Vision 277
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Ways Big Data Creates a Better Customer Experience In Fintech

Smart Data Collective

We have witnessed huge advancements in the financial industry’s service provision, thanks to big data. Big data in fintech plays a vital role, providing crucial content that impacts service delivery. Through big data insights, financial institutions can offer personalized services as well as predict consumer behavior.