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AI-Powered Service Management: Increasing Efficiency, Enhancing Customer Experience

Cprime

Simply put, Service Management is the practice of planning, implementing, and optimizing processes and strategies to deliver high-quality services to customers. Customer Service Management : Delivering exceptional support and experiences to customers. First, What is Service Management?

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Data for the Win: How Tableau Created a Customer Experience Showcasing Data-Driven Training

Tableau

Olympian Ashton Eaton, to demystify their sport and performance data stories to create unique customer experiences—allowing fans to understand what it’s like to be on the track, court, or playing field. We were fortunate to speak with Eaton directly, hearing about how he developed his training plans and approach to competitions.

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How can CIOs Build Business Value with Business Analytics?

Smart Data Collective

Team Upskilling: Train business analysts on planning, gap analysis, scoping & blueprinting, cost-benefit calculation of new initiatives, solution architecture, modelling, elicitation, requirement management, performance management, and other improvement initiatives. Financial visualization in key areas can fuel analytical decision-making.

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Unleashing the Power of Visual Thinking – Interview with Grant Wright

Business Bullet

Grant Wright facilitated a half day workshop at the European Business Analysis conference 2020 on Unleashing the power of visual thinking. Grant actively practices Visual Thinking throughout his work and is passionate about its ability to create alignment, improve understanding and generate creative ideas.

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Advanced Data Analytics for the Smart Retailers

BizAcuity

Optimizing inventory planning and distribution is getting trickier by the day under current market conditions. Walmart along with IBM are experimenting with Blockchain, surveying pilot projects aimed towards the goal of 100% visibility of their supply chain. It does not end with a good WMS or ERPS platform in place.

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Elevate Insights: How Embedded Analytics Boost Decision Intelligence

Insight Software

Your customers will be able to transform data into actionable insights, driving business success. Logi Symphony Customer Experience : Brivo, a leader in cloud-based security platforms, recognized a gap in their offering. Customers needed a way to analyze their security data for better decision-making.

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Process Improvement

Business Analysts

Process modelling can be used as a tool for process improvement, providing a structured representation of processes to identify inefficiencies, visualize workflows, and pinpoint opportunities for optimization. Organisations play a pivotal role in delivering products or services to their customers.