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AI-Powered Service Management: Increasing Efficiency, Enhancing Customer Experience

Cprime

Customer Service Management : Delivering exceptional support and experiences to customers. This includes customer relationship management (CRM), customer support activities, customer experience design, and customer satisfaction measurement.

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Why is considering customer experience in digital transformation essential? – PODCAST

Clarasys

Considering customer experience in digital transformation should be embedded throughout the process and never be an afterthought. Never Mind the Pain Points · CX Talks: Why is considering customer experience in digital transformation essential? Why should customer experience in digital transformation be a priority?

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Data for the Win: How Tableau Created a Customer Experience Showcasing Data-Driven Training

Tableau

Olympian Ashton Eaton, to demystify their sport and performance data stories to create unique customer experiences—allowing fans to understand what it’s like to be on the track, court, or playing field. These are the same lessons customers can follow every day to tell data stories using Tableau and improve data-driven decision-making.

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Serving Customers with Virtual Reality in the Metaverse

Smart Data Collective

This level of interactivity not only enhances the customer experience but also provides valuable insights into customer preferences and behavior. Through virtual chatbots and avatars, customers can get instant assistance and answers to their queries.

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Reflecting on a decade of data science and the future of visualization tools

Tableau

Part of the motivation for this research was to serve as a foundation for research and development, so that I may identify areas where visual analytics tools might address an unmet need. Using the red stroke outline we also highlighted the specific areas where data visualization already plays a prominent role in data science work.

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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

AWS Architecture Diagram (illustrative) The architecture diagram illustrates a workflow where call recordings are processed and analyzed through a series of AWS services to extract insights and provide visualizations for agents, supervisors, and business analysts.

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Unleashing the Power of Visual Thinking – Interview with Grant Wright

Business Bullet

Grant Wright facilitated a half day workshop at the European Business Analysis conference 2020 on Unleashing the power of visual thinking. Grant actively practices Visual Thinking throughout his work and is passionate about its ability to create alignment, improve understanding and generate creative ideas.