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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

AWS Architecture Diagram (illustrative) The architecture diagram illustrates a workflow where call recordings are processed and analyzed through a series of AWS services to extract insights and provide visualizations for agents, supervisors, and business analysts.

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How to meet the challenges unique to enterprise scale

Domo

The insights provided by big data—which is a combination of structured, semistructured, and unstructured data —allow business teams to solve complex problems, improve customer experience, and identify opportunities to increase sales and accelerate business growth. Managing permissions, access, and governance at scale.

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Building a Data-Driven Culture: The Benefits of Self-Service BI

Domo

We’re able to visualize and derive actions on data that we didn’t have a grasp on before. These capabilities not only help DHL improve its customer experience, they also empower employees to visualize data and see the story behind it—without data-access limits or lengthy delays. Getting started with self-service.

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Use Case Analysis for Business Intelligence Projects

Business Analysis Knowledge Share

Enhanced Data Governance : Use Case Analysis promotes data governance by highlighting the importance of data quality , accuracy, and security in the context of specific use cases. Step 4: Data Analysis and Visualization With clean and prepared data in place, the next phase involves data analysis and visualization.

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Making an Impact with Domo’s Data Experience Platform

Domo

We’ve built a future-proof data foundation created for the cloud, beautiful visualizations, hardcore tools for data science, best-in-class distribution and embed capabilities, and powerful apps that go from no-code simplicity to pro-code custom experiences—all with the security and governance IT needs and the agility and ease to respond to opportunities (..)

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What is API Management? Here’s Everything You Need to Know

Astera

Modern businesses extensively use APIs to unlock data and, in turn, create collaborative applications and connected customer experiences. It encourages API-led development and data exchange, which allows businesses to launch new initiatives faster and create seamless customer experiences. What Does API Management Entail?

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What is API Management? Here’s Everything You Need to Know

Astera

Modern businesses extensively use APIs to unlock data and, in turn, create collaborative applications and connected customer experiences. It encourages API-led development and data exchange, which allows businesses to launch new initiatives faster and create seamless customer experiences. What Does API Management Entail?