Analysts Corner

APRIL 19, 2024

It is crucial to implement robust data governance policies and ensure transparency in how AI tools are used in training contexts. Furthermore, maintaining human oversight is essential to mediate the decisions made by AI systems, ensuring that they enhance rather than replace the human touch in customer service.

Artificial Intelligence 130

Artificial Intelligence Customer Experience Customer Experience Predictive Analytics 130

Astera

JUNE 21, 2024

Businesses must evolve and innovate to stay competitive in the ever-growing market. API adoption can also help organizations improve customer experience, automate tasks to increase efficiency and drive innovation through easy access to data. Benefits Customers now expect a seamless and personalized experience.

Real-time Data 52

Real-time Data Innovation Data Architecture Monitoring 52

Clarasys

APRIL 13, 2022

Customer experience (CX) is a key differentiator and primary driver for business success. Huge investment goes into increasing loyalty and customer lifetime value. For organisations to develop successful sustainable products and services, they will need to carefully manage the impact to the customer experience.

Customer Experience 52

Customer Experience Customer Experience Supply Chain Innovation 52

Domo

SEPTEMBER 16, 2021

They’re either making mind-boggling amounts of data consumable, fast; they’re giving more people across the entire organization access to data and analytics; they’re setting up environments where their BI teams can innovate; or they’re doing all of the above.

Retail 94

Retail Innovation Government User Experience 94

Astera

AUGUST 15, 2023

This holds especially true in the mortgage industry, where highly confidential and personal information is exchanged between multiple parties, including financial institutions, mortgage lenders, borrowers, and government agencies. Ensuring seamless communication and compatibility between different systems can be a significant challenge.

Finance 52

Finance Data Security Customer Experience Customer Experience 52

Business Analysis Hub

AUGUST 22, 2023

Creating a robust AI strategy is pivotal in harnessing the power of this technology to drive innovation, efficiency, and growth. This could range from improving customer experience, streamlining operations, to gaining deeper insights from your data. Ensure data quality and governance: AI relies heavily on data.

Artificial Intelligence 52

Artificial Intelligence Monitoring Customer Experience Customer Experience 52

Clarasys

MARCH 31, 2022

Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? We combined agile, customer-centric and double diamond frameworks in central government.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Clarasys

MARCH 10, 2021

Project delivery has been at the heart of many of the most critical programmes for the government, from the pandemic to Brexit. 2020 challenged organisations to rethink how enabling structures – governance and decision-making – could foster greater autonomy and local decision-making within delivery teams.

Agile 52

Agile Government Healthcare Innovation 52

GAVS Technology

DECEMBER 1, 2020

A pivotal and integral strategy to maintain and sustain growth is for businesses to avoid the churn of their existing customers and ensure the quality of delivery can build their trust for future collaborations and referrals. Enhancing customer experience should be prime and proper governance must be in place to monitor and gauge strategies.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Government 52

Domo

MARCH 29, 2023

That’s the power of data experiences and Domo’s data experience platform. It takes the right combination of technology, ongoing innovation, and fundamental focus on people, which Domo uniquely brings together in our data experience platform. How do we get to exponential business impact?

Vision 52

Vision Customer Experience Customer Experience Government 52

Clarasys

DECEMBER 16, 2020

The enhancements for the customer experience lifecycle don’t stop at the line of interaction or line of visibility. By having a view of your Service Design, you will also be able to understand how back office processes can significantly improve customer experience. Serve end-to-end, and optimise internally too.

Retail 52

Retail Supply Chain Customer Experience Customer Experience 52

Astera

JANUARY 25, 2024

Enhances operational efficiency and customer experiences by leveraging insights in real-time business processes. This accurate inventory management not only enhances customer experience by providing reliable information but also optimizes stock levels, reducing the probability of excess inventory or stockouts.

E-Commerce 52

E-Commerce Data Warehouse Retail Customer Experience 52

Clarasys

NOVEMBER 3, 2022

But how do organisations understand what their customers want from products and services now and in the future? And how can the Customer Experience (CX) toolkit help us? While their value propositions and business models vary, they all have one thing in common: a deep understanding of their customers.

Customer Experience 52

Customer Experience Customer Experience Monitoring Finance 52

Marutitech

NOVEMBER 17, 2021

Create a governance strategy. The software developers at the company failed to implement any governance, and as a result, found themselves with 16,000 apps within just a short time. To ensure accessibility to all customers, you must develop an app for your product that is available and accessible through any device. 3.

Government 52

Government User Experience Innovation Artificial Intelligence 52

Business Bullet

DECEMBER 31, 2021

Companies are facing pressure by the government to be more eco friendly by encouraging them to report on their energy use and greenhouse gas emissions. There have also been an emergence of companies that have appeared who have focussed on innovation, using existing technology but to deliver services in a different way.

Planning 52

Planning Artificial Intelligence Predictive Analytics Retail 52

GlowTouch

JUNE 11, 2019

CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. This is where customer contact professionals come to innovate and sharpen best practices for enhancing the customer experience,” said Vidya Ravichandran, GlowTouch President and Founder.

Vision 40

Vision Customer Experience Customer Experience Government 40

Ntara

MAY 18, 2021

It’s no secret that we are big fans of inRiver for their innovations in product information management (PIM). Their success was largely built on expertise in the B2B cloud software market but, over the years, Salesforce has continued to innovate. Also, form a data governance team of people who know your products inside and out.

Innovation 52

Innovation Data Governance Customer Experience Customer Experience 52

BizAcuity

APRIL 14, 2022

Have you read any of the case studies involving how Netflix and Spotfy leverage big data for creating unique customer experiences? One leverages data to improve their supply chain resilience while the other to improve their product innovation. Customer Experience. Product/Service innovation.

Big Data 130

Big Data Data Analytics Data Analytics Data Management 130

Villanova University

JUNE 1, 2021

An Agile mindset and approach have become more important than ever in government, especially for those in administrative roles. In these challenging times, the federal government has no time for ineffectiveness and little tolerance for failure,” the report , released at the end of 2020, states in its executive summary. “We

Government 52

Government Agile IBM Support IBM Maintenance 52

Modern Analyst

JANUARY 15, 2023

But creativity can help business analysts form fresh ideas and innovative solutions for unique problems and ever-changing requirements. Political Factor This PESTLE factor refers to government controls over the industry or economy of a country or state. Today’s business environment is constantly evolving and adapting.

Business Analysis 75

Business Analysis Business Analysis Documentation Retail 75

Villanova University

JUNE 1, 2021

An Agile mindset and approach have become more important than ever in government, especially for those in administrative roles. In these challenging times, the federal government has no time for ineffectiveness and little tolerance for failure,” the report , released at the end of 2020, states in its executive summary. “We

Government 45

Government Agile IBM Support IBM Maintenance 45

Forrester - Business Intelligence

JUNE 7, 2024

Navigate the choppy and always exciting waters of artificial intelligence (AI) with Forrester’s analysts.

Artificial Intelligence 66

Artificial Intelligence Customer Experience Customer Experience Information Technology 66

Timo Elliott

FEBRUARY 10, 2023

They would love to be able to innovate faster. You have to start with the customer experience and work your way back to technology. That’s where the governance piece comes in, the technical underpinnings, everything that you have to get right before you start talking about microservices.

E-Commerce 298

E-Commerce Supply Chain Procurement Business Architecture 298

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. General Electric have spent a lot of money on user experience. And then it even got into government. IBM were investing heavily in designers.

User Experience 50

User Experience Digital Transformation Digital IBM Support 50

MindsMapped

JULY 21, 2020

How can the team optimize the performance, management, and cost-efficiency of the future digital experience? Are there any gaps and potential opportunities for better customer experience? Often, organizations seek assistance from the core team to conduct a technology maturity and capability assessment over a while.

Requirements Gathering 54

Requirements Gathering Vision Agile Documentation 54

Whizlabs

APRIL 19, 2021

Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times. His 20+ years of experience has made him an expert in Cloud Computing Strategy & Governance, Cloud Centre of Excellence leadership, Cloud Migration, IaaS/PaaS and Public/Hybrid Cloud.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Astera

AUGUST 13, 2024

Implementing a data modernization strategy enhances data management and governance by unifying data silos, improves the use of intelligence tools, and optimizes data privacy and security through data encryption, access controls, and compliance frameworks across cloud, multi-cloud, and hybrid IT environments.

Data Governance 52

Data Governance Data Architecture Data Quality Real-time Data 52

Timo Elliott

JANUARY 22, 2019

Cloud brings agility and faster innovation to analytics. Comprehensive governance and data transparency policies are essential. New experience analytics. Understanding and optimizing the customer experience is the bedrock of successful digital transformation. Cloud analytics adoption skyrockets.

Data Discovery 240

Data Discovery Enterprise Architecture Embedded Analytics Digital Transformation 240

Bridging the Gap

NOVEMBER 16, 2022

LAURA BRANDENBURG: It sounds like an organization that has their business architecture in place is going to be a really well run competitive, forward thinking, innovative, evolving organization. Competitive, or if they’re a government or non-profit, they’re going to better deliver on the mission. I wrote the book.

Business Architecture 52

Business Architecture Digital Transformation Portfolio Management Vision 52

Cprime

NOVEMBER 28, 2023

Code42’s Swift Win Over Audit Pressures with Jira and Confluence Cloud Migration Industry: Software, Security Location: Minnesota, USA Type of Migration: Jira & Confluence Server to Cloud The Problem: Code42, a significant player in the software security industry, faced a critical challenge as a government-mandated audit approached.

User Experience 52

User Experience Government Data Security Customer Experience 52

Tableau

FEBRUARY 7, 2022

As they vetted their options, it became apparent that one solution rose above the rest, offering robust visual analytics, powerful governance and privacy controls, and the ability to scale: that solution was Tableau. Athlete performance.

Digital 100

Digital Logistics Vision Visualization 100

Tableau

FEBRUARY 7, 2022

As they vetted their options, it became apparent that one solution rose above the rest, offering robust visual analytics, powerful governance and privacy controls, and the ability to scale: that solution was Tableau. Athlete performance.

Digital 98

Digital Logistics Vision Visualization 98

Astera

DECEMBER 12, 2023

This not only streamlines processes but also facilitates easier integration, enabling a more agile and innovative environment. It transforms customer experiences. By leveraging APIs to optimize services, businesses create seamless digital ecosystems that deliver enhanced experiences to customers. Enter Astera.

E-Commerce 52

E-Commerce Monitoring User Experience Banking 52

Astera

DECEMBER 12, 2023

This not only streamlines processes but also facilitates easier integration, enabling a more agile and innovative environment. It transforms customer experiences. By leveraging APIs to optimize services, businesses create seamless digital ecosystems that deliver enhanced experiences to customers. Enter Astera.

E-Commerce 40

E-Commerce Monitoring User Experience Banking 40

Clarasys

DECEMBER 3, 2020

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Bringing a vision to life makes it something the team can really understand and get behind, increasing motivation and innovation.

Vision 52

Vision Customer Experience Customer Experience Agile 52

Domo

MARCH 24, 2020

The start of a new decade presents a fresh incentive for CMOs to reform and innovate their marketing processes. Instead, CMOs must balance competing and ever-changing values to build high quality, personalized customer experiences that deliver real business value.

Digital 52

Digital Government Vision Customer Experience 52

Business Borderlines

JULY 2, 2021

I will intentionally skip the simple usability and customer experience drawbacks of PayPal wallet and only shed light on a couple critical solution concerns (beside the countless reported frauds, of course).

Digital 40

Digital Banking Logistics Government 40