Cprime

AUGUST 17, 2023

Service management encompasses various disciplines, including but not limited to: IT Service Management (ITSM) : Managing IT services aligned to business needs. This includes incident management, change management, problem management, and service desk operations.

Customer Experience 98

Customer Experience Customer Experience Artificial Intelligence Predictive Analytics 98

Cprime

FEBRUARY 22, 2024

Agile Customer Support FAQs addressed in this article: What is Agile Customer Support? – Agile customer support refers to the ability of a business to quickly adapt, efficiently respond to customer needs, and maintain high-quality service, even as demand increases.

Agile 52

Agile Retail Customer Experience Customer Experience 52

Cprime

FEBRUARY 6, 2024

– A product-centric framework can lead to improved business performance by enhancing customer satisfaction, increasing market reach, and fostering a higher rate of innovation through focused, cross-functional teams and outcome-driven metrics. How does a product-centric model enhance organizational agility?

Agile 91

Agile Innovation Product Management Product Management 91

Cprime

APRIL 11, 2024

– Telco leaders must focus on investment in AI capabilities, talent acquisition, adopting an agile operating model, technology infrastructure, data management, and ethical considerations. This scenario compels all telcos, regardless of their size, to rethink their approach to innovation and customer engagement.

Talent Acquisition 102

Talent Acquisition Innovation Customer Experience Customer Experience 102

Cprime

FEBRUARY 1, 2024

– Generative AI (GenAI) in financial services refers to advanced AI systems capable of creating new, original content and solutions, such as predictive financial models and personalized customer experiences, by synthesizing data and learning from interactions. How can financial institutions drive AI adoption and manage change?

Finance 80

Finance Vision Government Talent Acquisition 80

BA Squared

JULY 9, 2020

In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”.

Business Analysis 107

Business Analysis Business Analysis Customer Experience Customer Experience 107

Cprime

APRIL 25, 2023

Jira is the more traditional option, focusing strongly on issue tracking and agile project management. Jira Service Management builds on this foundation by offering a range of added features specifically designed for IT and service teams, including incident management, problem management, and change management.

Project Management 52

Project Management Agile Customer Experience Customer Experience 52