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Empowering Sales to Provide the Best Customer Experience: Frucor Suntory’s SAP Innovation Journey

Timo Elliott

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

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2023 SAP Innovation Award Winners: Swiss Federal Railways, Mastering a Data-Driven Culture with SAP BTP

Timo Elliott

Mastering Data Hygiene Reliable data is at the core of all digital transformation. Here’s a great example of how technology can help make sure that you have a solid information foundation for innovative new business processes.

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You are now in charge of building a tech platform to transform customer experience, what next?

Analysts Corner

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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5 Step Guide to Avoid Digital Transformation Failure in 2022

Agilemania

With this, we’re moving to today’s topic -Digital Transformation. But, before we get to unveil our, 5 Step Guide to Avoid Digital Transformation Failure in 2022. you need to know what Digital Transformation is and why you need it. . What is Digital Transformation?

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Accelerating Out of Crisis with Digital Transformation

GAVS Technology

As businesses look beyond the immediate impacts of COVID-19, it’s time to adopt a connected enterprise mindset and accelerate digital transformation. The New Customer Experience. When lockdown hit, customer service teams on the frontline found themselves at the centre of a perfect storm. Smarter CX starts with AI.