Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 72

Customer Experience Customer Experience Business Architecture Retail 72

Clarasys

MARCH 31, 2022

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Often they only touch the surface of what needs to change, because translating the initial journey map into the supporting business can be a challenge.

Customer Experience 52

Customer Experience Customer Experience Business Architecture Retail 52

Bridging the Gap

NOVEMBER 16, 2022

Whether you’re learning about business architecture for the first time or dreaming of ways to grow your BA career into a business architecture role, my conversation with Whynde Kuehn will help you discover the value of this role in an organization and what you can do to bridge that gap in your career.

Business Architecture 52

Business Architecture Digital Transformation Portfolio Management Vision 52

Clarasys

JANUARY 19, 2022

Our four-part podcast mini-series deep dives into digital transformation areas to consider to ensure success. In this episode, Clarasys’ own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. Listen here or read on for an edited transcript.

Digital Transformation 52

Digital Transformation Digital Vision Customer Experience 52