Timo Elliott

MAY 15, 2023

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

Customer Experience 243

Customer Experience Customer Experience Innovation User Experience 243

Clarasys

MARCH 31, 2022

Can customer-centric design thinking offer an effective solution? Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? But, where to start?

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Clarasys

MAY 4, 2021

Using knowledge across multiple disciplines is required when redesigning an organisation’s customer experience since it cuts across almost all functions of your organisation from marketing to service and even recruitment. Customer-centric design thinking. There is a simpler tried and tested solution.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Cprime

FEBRUARY 6, 2024

– A product-centric operating framework is a strategic approach that organizes teams, processes, and systems around the delivery of product and service offerings, prioritizing customer value, rapid innovation, and continuous improvement. How does a product-centric framework impact business performance?

Agile 91

Agile Innovation Product Management Product Management 91

Clarasys

AUGUST 12, 2021

The open secret of design thinking is to start with a problem and develop multiple solutions in order to come up with the best solution. You want to find the best solution to improve your customers’ experience, so where do you start? Why is now a critical time to apply design thinking?

Digital 52

Digital Customer Experience Customer Experience Design Thinking 52

Cprime

SEPTEMBER 20, 2023

Organizations today are constantly seeking ways to streamline operations, enhance customer experiences, and drive value. The following content is based on the webinar, ESM Foundations: Do You Understand Your Customer’s Journey. ESM design thinking Design thinking in ESM is about empathy.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Documentation 52

Netmind

DECEMBER 21, 2020

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all over the world, 24/7, independent of a sales person!

Digital 52

Digital Design Thinking Customer Experience Customer Experience 52