Timo Elliott

MAY 15, 2023

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

Customer Experience 243

Customer Experience Customer Experience Innovation User Experience 243

Clarasys

MARCH 31, 2022

Can customer-centric design thinking offer an effective solution? Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? But, where to start?

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Clarasys

AUGUST 12, 2021

The open secret of design thinking is to start with a problem and develop multiple solutions in order to come up with the best solution. You want to find the best solution to improve your customers’ experience, so where do you start? Why is now a critical time to apply design thinking?

Digital 52

Digital Customer Experience Customer Experience Design Thinking 52

Netmind

DECEMBER 21, 2020

As customer experiences become more and more digital, we have to change how we interact. For most organizations, the days of winning over a customer face-to-face with a hand shake and a smile are over. Digital customers are the new norm and are transacting with us all over the world, 24/7, independent of a sales person!

Digital 52

Digital Design Thinking Customer Experience Customer Experience 52

Cprime

FEBRUARY 6, 2024

– A product-centric operating framework is a strategic approach that organizes teams, processes, and systems around the delivery of product and service offerings, prioritizing customer value, rapid innovation, and continuous improvement. How does a product-centric framework impact business performance?

Agile 91

Agile Innovation Product Management Product Management 91

Clarasys

APRIL 6, 2021

So in order for your business to thrive – or even survive – the voice of the customer has never been more important. On the bright side, with the surge in online shopping and the use of digital channels, there has never been so much insightful data available. For more information or to sign up, click here.

Customer Experience 52

Customer Experience Customer Experience Retail Design Thinking 52

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times. This is where the Cloud Thought Leaders and Next Generation Leaders stepped in.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145