Clarasys

AUGUST 3, 2021

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Always put employees at the heart of technology design, development, and testing.

Customer Experience 52

Customer Experience Customer Experience Vision Digital 52

Clarasys

APRIL 6, 2021

So in order for your business to thrive – or even survive – the voice of the customer has never been more important. On the bright side, with the surge in online shopping and the use of digital channels, there has never been so much insightful data available. For more information or to sign up, click here.

Customer Experience 52

Customer Experience Customer Experience Retail Design Thinking 52

Cprime

FEBRUARY 6, 2024

– Core competencies include strategic product management, user experience and design thinking, technical agility, cross-functional collaboration, data analytics and decision-making, and leadership and change management. What are the core competencies needed for a product-centric approach?

Agile 91

Agile Innovation Product Management Product Management 91

Business Bullet

FEBRUARY 8, 2020

Customers can now engage and find information whenever they want through their mobile phones. Customer experience is improved by making it easier for customers to engage and find out information when they want to. They can also more easily look for recommendations and ask for advice from a range of sources.

Artificial Intelligence 52

Artificial Intelligence Business Analysis Business Analysis Digital Transformation 52

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Lori’s must read blogs are The Third Wave of Cloud is Cresting , The Fourth Wave of Cloud is Imminent and Will the Emerging Edge Fix My Digital Gaming Experience? Drew started off his career as a Software Engineer.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Business Bullet

NOVEMBER 1, 2020

Since then I have broadened both mine and my company’s skill set to include disciplines such as Agile Product Management, Business Change Management, User/Customer Experience (UX/CX) and Service Design. What is visual thinking and sketchnoting? For digital work I use my iPad Pro and Apple Pencil.

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Userzoom

APRIL 23, 2020

In many cases, the new product/feature is created in response to a gap in the digital experience or in response to voice of the customer survey. If the feature is going to be added to an existing digital product, I would recommend you launch an unmoderated study to quantitatively measure the UX score for the digital product.

Digital 83

Digital Design Thinking User Experience Customer Experience 83

Userzoom

DECEMBER 17, 2019

Much like UX design itself, there’s no one size fits all strategy, so you need to tailor your approach to both the audience and the problem at hand. So the best advice would be to use your design thinking and storytelling abilities to communicate the right message to the right people.” UX Researcher / Designer.

User Experience 122

User Experience Planning Documentation Design Thinking 122