Remove Change Management Remove Customer Experience Remove Design Thinking Remove Digital
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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Always put employees at the heart of technology design, development, and testing.

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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Always put employees at the heart of technology design, development, and testing.

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Mastering the Product Operating Model: A Blueprint for Business Agility

Cprime

– Core competencies include strategic product management, user experience and design thinking, technical agility, cross-functional collaboration, data analytics and decision-making, and leadership and change management. What are the core competencies needed for a product-centric approach?

Agile 91
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Unleashing the Power of Visual Thinking – Interview with Grant Wright

Business Bullet

About 15 years ago I decided to pluck up the courage to set up in business on my own and established Scarlett Solutions, a boutique consultancy firm specialising in Business Analysis, Business Architecture and change delivery. I work in both digital and analogue forms and I sometimes even combine the two! .