Timo Elliott

MAY 15, 2023

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

Customer Experience 243

Customer Experience Customer Experience Innovation User Experience 243

Clarasys

AUGUST 12, 2021

The open secret of design thinking is to start with a problem and develop multiple solutions in order to come up with the best solution. You want to find the best solution to improve your customers’ experience, so where do you start? Why is now a critical time to apply design thinking?

Digital 52

Digital Customer Experience Customer Experience Design Thinking 52

Clarasys

JANUARY 12, 2022

Considering customer experience in digital transformation should be embedded throughout the process and never be an afterthought. Never Mind the Pain Points · CX Talks: Why is considering customer experience in digital transformation essential? Listen here or read on for an edited transcript.

Customer Experience 52

Customer Experience Customer Experience Digital Transformation Digital 52

Clarasys

JUNE 14, 2022

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Ask them what they need in order to improve customer experience.

Customer Experience 52

Customer Experience Customer Experience Vision Digital 52

Clarasys

AUGUST 3, 2021

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Ask them what they need in order to improve customer experience.

Customer Experience 52

Customer Experience Customer Experience Vision Digital 52

Business Bullet

FEBRUARY 8, 2020

Customers can now engage and find information whenever they want through their mobile phones. Customer experience is improved by making it easier for customers to engage and find out information when they want to. They can also more easily look for recommendations and ask for advice from a range of sources.

Artificial Intelligence 52

Artificial Intelligence Business Analysis Business Analysis Digital Transformation 52

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Lori’s must read blogs are The Third Wave of Cloud is Cresting , The Fourth Wave of Cloud is Imminent and Will the Emerging Edge Fix My Digital Gaming Experience? Drew started off his career as a Software Engineer.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145