Analysts Corner

FEBRUARY 27, 2024

Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment.

Customer Experience 130

Customer Experience Customer Experience Innovation Planning 130

Smart Data Collective

MAY 7, 2023

This form of attack may degrade customer experience because it will render the apps useless. These attacks are often conducted using a network of infected computers known as botnets, which are programmed to send large amounts of traffic to the target.

Digital Transformation 266

Digital Transformation Digital Cybersecurity Monitoring 266

BA Squared

JULY 9, 2020

In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”.

Business Analysis 107

Business Analysis Business Analysis Customer Experience Customer Experience 107

Astera

JULY 24, 2023

Experience Effortless Data Exchange With Your Trading Partners Learn More The EDI vs API Debate EDI has a deep and established history, and it is widely used in traditional industries, whereas APIs have gained traction recently with the rise of web-based applications and cloud computing.

E-Commerce 52

E-Commerce Supply Chain Documentation Healthcare 52

Monday

MAY 6, 2021

And cloud-based customer relationship management (CRM) software is the backbone of that for businesses. If you want to provide a good customer experience, and therefore close more sales, every interaction that your customers have with your business needs to happen without error. Get started.

Customer Experience 52

Customer Experience Customer Experience Finance Real-time Data 52

Whizlabs

APRIL 19, 2021

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145

Sisense

JUNE 25, 2020

It’s about using these digital tools to elevate the analog human experience.”. To this end, the firm now collects and processes information from customers, stores, and even its coffee machines using advanced technologies ranging from cloud computing to the Internet of Things (IoT), AI, and blockchain.

Supply Chain 98

Supply Chain Big Data Retail IBM Maintenance 98

Smart Data Collective

MAY 30, 2022

This, in turn, allows them to aggregate data on their customers and use it for future decisions. What is this platform and how can it help companies understand their customers? Any firm must now prioritize customer experience. Contact centers are the hub of company-customer interactions. Here comes the call center.

Artificial Intelligence 267

Artificial Intelligence Customer Experience Customer Experience Cloud Computing 267

Forrester - Business Intelligence

APRIL 10, 2023

You can find The State Of Cloud In Retail, 2023 on the Forrester website now. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Retail 52

Retail Healthcare Supply Chain Customer Experience 52

Forrester - Business Intelligence

NOVEMBER 10, 2021

Talk about timing. Last week Lemonade revealed Lemonade Car, its entry into auto insurance. This week, it announced the acquisition of Metromile, one of the largest usage-based auto insurers in the world. Insurtech M&A has been strong, but admittedly, I didn’t expect to see a transaction like this so soon.

Digital 52

Digital Customer Experience Customer Experience Cloud Computing 52

Astera

OCTOBER 20, 2022

viii] Data analytics offers advantages for organizations of all sizes, including risk mitigation and fraud detection, optimizing business processes, improving customer experiences, and more. Using a public cloud service, like Amazon Web Services (AWS), allows businesses to access a global network of servers with minimal investment.

Cloud Computing 52

Cloud Computing Healthcare Big Data Data Management 52

Cprime

JANUARY 18, 2024

Reducing TCO FAQs addressed in this article: How can embracing cloud computing reduce TCO? – Migrating to cloud services can significantly reduce infrastructure costs, enhance operational efficiency, and provide scalable resources that align with business demand. What is the impact of software licensing on TCO?

Digital 52

Digital Digital Transformation Cybersecurity Cloud Computing 52

Cprime

APRIL 11, 2024

– Key use cases include enhancing customer experience, revolutionizing marketing and sales, optimizing network operations, accelerating IT and software development, and streamlining support functions. This scenario compels all telcos, regardless of their size, to rethink their approach to innovation and customer engagement.

Talent Acquisition 102

Talent Acquisition Innovation Customer Experience Customer Experience 102

Astera

APRIL 10, 2023

These approaches allow businesses to leverage the benefits of both cloud-based and on-premises solutions, as well as multiple cloud-based solutions from different providers, to create a more resilient and flexible data integration environment. Interested in Learning More About Cloud Data Integration? Download Free Whitepaper 2.

Data Management 52

Data Management IBM Maintenance Real-time Data IBM Support 52