Checkmate: The Queen’s Gambit of customer experience strategy – Part 2
Clarasys
JUNE 14, 2021
In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.
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