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Checkmate: The Queen’s Gambit of customer experience strategy – Part 2

Clarasys

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

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The Top 10 Business Analysis Skills For 2020 and Beyond

BA Squared

Business Analysis Skills from 2012 to 2020. In 2012 I wrote a blog for the BA Times on the top 10 skills for BAs. These focus areas help organizations pivot quickly and drive their digital transformations to better compete and serve customers. Innovation. Engagement of stakeholders to drive agility and innovation.

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Top 10 ERP Thought Leaders to Follow in 2021

Insight Software

R Ray Wang has moved up a notch in ranking since our 2020 report. Ray is a prominent and dynamic keynote speaker and research analyst working with clients on digital innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data. Blog posts : 20+. Blog posts : 20+.

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Why Business Leaders Need to Be Analytics Evangelists

Sisense

That’s because almost 75% of organizations don’t have a leadership that completely backs a data-driven culture or nurtures and supports analytics-led innovation. That’s because almost 75% of organizations don’t have a leadership that completely backs a data-driven culture or nurtures and supports analytics-led innovation.

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Customer Success: Earning Trust Through Partnership

Sisense

Customer obsession is part of who we are. In Sisense Successes , we share stories of customer obsession in action and best practices you can apply in your own customer relationships. We’re obsessed with the success of our customers — it’s in our DNA. Innovating for success. When we partner, we all win.

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Raise Your BI, Finance or Marketing Game at Domopalooza

Domo

When The DICE Group —a collection of innovation teams within Thomas Jefferson University’s healthcare system—was tasked with finding a way to reduce the time it takes for patients to request appointments, it decided to start by giving them the option to fill out a shorter form and by launching a chatbot. To register for the event, go here.

Finance 52
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Beyond Building Reports — Infusing Analytics into Applications with DNV

Sisense

According to a NewVantage 2020 survey on data and analytics, less than 27% of organizations have successfully adopted analytics, while 73% want to use data to understand their business better and 72% want to use analytics to improve their products and services. So what does all that mean for product builders?