2002 and 2020 - Business Analysis Digest

Diya Systems Receives Best IT Exporter Award

GlowTouch

SEPTEMBER 30, 2020

FKCCI Export Excellence Award 2020. FKCCI Award 2020 Certificate. GlowTouch Senior Vice President of Corporate Services, Shyam Hebbar, oversees several departments at the Diya location and has been with GlowTouch since it began in 2002. GlowTouch is the largest IT company in Mangalore, India.

Information Technology

Information Technology Information Technology Project Management

insightsoftware Acquires Certent, Inc.

Insight Software

JANUARY 7, 2021

Founded in 2002 and headquartered in Roseville, Calif., In 2020, Certent appeared on the Inc. founded in 2002, helps customers elevate their business with smart, intuitive solutions for modern finance. Terms of the deal were not disclosed. Visit insightsoftware.com for more information. About Certent. Certent, Inc.,

Finance

Finance Government Planning

Product Goals in Scrum

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” Product Goals Defined. It also suggests that “the product goal is in the product backlog. The rest of the product backlog emerges to define ‘what’ will fulfill the product goal.”

Vision

Vision Product Management Product Management Agile

5 Key Customer Support Trends for 2020 and Beyond

GlowTouch

APRIL 28, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. We will discuss 5 key customer support trends that are sure to increase in popularity for the rest of 2020 — and for years to come. #1. Less Phone Time, More Live Chat. Tonya Morgan.

Planning

How The Cloud Made ‘Data-Driven Culture’ Possible | Part 1

BizAcuity

MAY 10, 2022

2002: Microsoft launches the.NET initiative. 14 years later, in 2020, the pandemic demands for remote work, and overnight revisions to business strategy. 2020: The pandemic erupts, forcing accelerated cloud adoption across the globe. Microsoft starts to offer Internet Explorer for free with its computers. The rest is history.

IBM cost

IBM cost IBM Support Cloud Computing Data Warehouse

The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

GlowTouch

SEPTEMBER 17, 2019

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

White Glove Service

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning Business Process Management

Did You Ever Accidentally Hire a Good Employee?

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Monitoring

Monitoring Planning Business Process Management

GlowTouch Technologies Announces the Addition of Two New Executives

GlowTouch

JULY 27, 2020

July 29, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, announces the addition of new executives to support company growth and expansion. Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement. FOR IMMEDIATE RELEASE.

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch

AUGUST 23, 2022

“The past year has been a continuation of a growth cycle that began in 2020. Since July 2020, GlowTouch has added dozens of new clients while also managing the expansion of numerous existing programs and extending its global footprint.

Customer Experience

Customer Experience Customer Experience Vision Planning

Occupational DNA

GlowTouch

SEPTEMBER 22, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Planning Business Process Management

GlowTouch Enhances Senior Leadership with New Addition and Executive Promotion

GlowTouch

OCTOBER 21, 2020

October 21, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, is pleased to announce recent changes to its key leadership positions. Founded in 2002, its 1,800 employees deliver operational excellence with high-touch engagement. LOUISVILLE, Ky.

Customer Experience

Customer Experience Customer Experience Planning

How to Train an Elite, Efficient, Effective Support Team

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Planning Business Process Management

What Happens if You Fail to Plan for Holiday Sales?

GlowTouch

NOVEMBER 6, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Breathe: you have seen this movie before.

Planning

Planning Digital Business Process Management

Customer Service Trends for 2021

GlowTouch

DECEMBER 10, 2020

Because it is 2020: this list would be remiss in ignoring the changing landscape of the office or customer care center itself. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Otherwise, fast resolution of issues in real-time has a bottom-line. About GlowTouch.

Artificial Intelligence

Artificial Intelligence Logistics Predictive Analytics User Experience

The Impact of Impact Sourcing

GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Planning Business Process Management

How to Select the Right Customer Support Channels for Your Company

GlowTouch

OCTOBER 16, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

User Experience

User Experience Customer Experience Customer Experience Cybersecurity

Fraud Awareness

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Monitoring

Monitoring Artificial Intelligence Innovation Planning

Vidya Ravichandran Inducted into CCWomen Hall of Fame?

GlowTouch

JULY 27, 2022

Her Hall of Fame recognition, along with the nomination for BPO of the Year, came during a run of unprecedented growth in the company’s history, a trend that began in late 2020 and has resulted in dozens of new clients being added along with the opening of five new contact centers. “I

Planning

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning

The Positive Effect of Impact Sourcing on Women

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? Start a conversation with us today. About GlowTouch.

Planning

7 Questions to Ask Your Customer Support Vendor

GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan.

Cybersecurity

Cybersecurity Planning

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

GlowTouch

APRIL 24, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning

How Customer Support Leaders Can Manage a Crisis Like COVID-19

GlowTouch

MAY 19, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Planning

Why Impact Sourcing Matters for Your Business

GlowTouch

JUNE 18, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Supply Chain

Supply Chain Logistics Planning Innovation

7 Reasons Why a CSR Program is Important to Your Business

GlowTouch

JULY 6, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Digital

Digital Finance Planning Innovation

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Vision Planning

Company Culture: The Pulse of an Organization

GlowTouch

SEPTEMBER 18, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Government

Government Planning Vision Agile

Food Delivery Apps: 4 Critical Notes for 2021

GlowTouch

FEBRUARY 16, 2021

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-10 14:24:10 2021-01-19 08:46:34 Customer Service Trends for 2021 7 Questions to Ask Your Customer Support Vendor. Schedule a free consultation and get the ball rolling today. About GlowTouch.

Documentation

5 Ways to Increase the Productivity of Your Customer Support Team

GlowTouch

JUNE 12, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Skillset

Skillset Planning

6 Ways to Keep Your Customer Support Team Motivated

GlowTouch

JUNE 26, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Planning

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

GlowTouch

JANUARY 15, 2021

Sales Automation Tools 2020. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-10 14:24:10 2020-12-11 11:06:16 Customer Service Trends for 2021 7 Questions to Ask Your Customer Support Vendor. About GlowTouch. Tonya Morgan.

Customer Experience

Customer Experience Customer Experience Data Automation Planning

Product Goals in Scrum

Roman Pichler

MARCH 9, 2021

The Scrum Guide released in November 2020 states that “the product goal describes a future state of the product … [It] is the long-term objective for the Scrum team.” Listen to this article: [link]. Product Goals Defined. It also suggests that “the product goal is in the product backlog.

Vision

Vision Product Management Product Management Agile

Wearable Technology Trends in 2021

GlowTouch

APRIL 27, 2021

Gartner predicts that global spending on this technology will reach $81 billion this year, an 18% increase from 2020. In fact, spending on hearables increased by 124% in 2020, with much of that spike fueled by the pandemic and remote workers who updated their headphones for use in business-related video calls. About GlowTouch.

Monitoring

Monitoring Innovation Customer Experience Customer Experience

150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

APRIL 19, 2021

In the year of 2020, with everyone working from home, better cloud storage and computing strategies have helped many organizations to grow higher while some were struggling to adapt to the changes. His recent blog “ 2020 – My Year Review ” is about his achievements of 2020 and it is so inspiring.

Cloud Computing

Cloud Computing IBM Support IBM Maintenance IBM cost

20 Best Practices for Delivering Excellent Chat Support

GlowTouch

JULY 2, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

Monitoring

Monitoring Documentation Planning

Customer Support Trends in the SaaS Industry

GlowTouch

APRIL 16, 2021

The SaaS industry saw rapid growth in 2020, and that should continue this year. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Software-as-a-service continues to flourish, and it is not by accident. About GlowTouch.

Digital

Digital Digital Transformation Customer Experience Customer Experience

The Pandemic Makes Online Customer Support More Important Than Ever

GlowTouch

APRIL 2, 2021

In a recent interview, Jun Li, an associate professor of technology and operations at the University of Michigan , said that the pandemic reinforced existing habits that favor online purchasing: According to Adobe Analytics, in-store traffic decreased; Black Friday in 2020 set an online sales record of $9 billion, a 22% increase over 2019.

E-Commerce

E-Commerce Retail Digital Digital Transformation

5 Keys to Solving the Root Causes of Support Tickets

GlowTouch

JULY 13, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor What Happens if You Fail to Plan for Holiday Sales? About GlowTouch. Tonya Morgan. Tonya Morgan.

User Experience

User Experience Planning Innovation

Diya Systems Receives Best IT Exporter Award

insightsoftware Acquires Certent, Inc.

Trending Sources

Product Goals in Scrum

5 Key Customer Support Trends for 2020 and Beyond

How The Cloud Made ‘Data-Driven Culture’ Possible | Part 1

The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies

White Glove Service

Did You Ever Accidentally Hire a Good Employee?

GlowTouch Technologies Announces the Addition of Two New Executives

GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

Occupational DNA

GlowTouch Enhances Senior Leadership with New Addition and Executive Promotion

How to Train an Elite, Efficient, Effective Support Team

What Happens if You Fail to Plan for Holiday Sales?

Customer Service Trends for 2021

The Impact of Impact Sourcing

How to Select the Right Customer Support Channels for Your Company

Fraud Awareness

Vidya Ravichandran Inducted into CCWomen Hall of Fame?

How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels

The Positive Effect of Impact Sourcing on Women

7 Questions to Ask Your Customer Support Vendor

7 Reasons Why Outsourcing Customer Support Can Give You a Competitive Advantage

How Customer Support Leaders Can Manage a Crisis Like COVID-19

Why Impact Sourcing Matters for Your Business

7 Reasons Why a CSR Program is Important to Your Business

3 Reasons Why Outsourcing Chat Can Increase Your Customer Satisfaction

Company Culture: The Pulse of an Organization

Food Delivery Apps: 4 Critical Notes for 2021

5 Ways to Increase the Productivity of Your Customer Support Team

6 Ways to Keep Your Customer Support Team Motivated

5 Must-Have Tools to Maximize Productivity of Customer Support Teams

Product Goals in Scrum

Wearable Technology Trends in 2021

150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

20 Best Practices for Delivering Excellent Chat Support

Customer Support Trends in the SaaS Industry

The Pandemic Makes Online Customer Support More Important Than Ever

5 Keys to Solving the Root Causes of Support Tickets

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