Clarasys

MARCH 31, 2022

Huge benefits can be unlocked by solving complex problems across an organisation’s Lead-to-Cash (L2C) lifecycle, but how does an organisation go about finding the right approach that has customers at the heart of changes made? The post Customer-centric design thinking appeared first on Clarasys. READ: Improving your L2C process.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Agile 52

Domo

MAY 29, 2019

To that end, Domo and customer-experience specialists One Connected Community (OCC) hosted 17 senior retail leaders in London last month for a thought-provoking, interactive workshop on all things retail, data and digital. But turning to data means nothing if you don’t also understand how to use it to your advantage.

Retail 52

Retail Customer Experience Customer Experience Innovation 52

BA Squared

JULY 9, 2020

In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”.

Business Analysis 107

Business Analysis Business Analysis Customer Experience Customer Experience 107

Argon Digital

AUGUST 11, 2023

From optimizing operations to enhancing customer experiences, the right software can be a game-changer. Through interviews, workshops, and analysis, they uncover hidden needs that may not be immediately apparent.

Product Management 52

Product Management Product Management Documentation Requirements Gathering 52

Clarasys

DECEMBER 3, 2020

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. The post 5 Tips to Delivering an Award-Winning CX Transformation Programme appeared first on Clarasys.

Vision 52

Vision Customer Experience Customer Experience Agile 52

EBG Consulting

NOVEMBER 13, 2019

Recently I ran a product planning workshop where we needed to decide which experiments to focus on to affect our conversion metrics. The customer service team leader shed light on the support required for user trial sign-up. A culture of trust develops. The decision leader then uses this information to inform their decision.

Product Management 44

Product Management Product Management Customer Experience Customer Experience 44

EBG Consulting

JULY 3, 2019

They can improve your product’s business viability, customer experience, and improve product quality. Narrowly defined products lead to negative customer experience. Most importantly, narrowly defined products can result in a bifurcated user experience. The better approach is to take the long view of your product.

Product Management 61

Product Management Product Management Backlog Management Customer Experience 61

Cprime

JANUARY 25, 2024

Training and Enablement: Provide comprehensive training and enablement through hands-on workshops, certification courses, and immersive learning experiences to upskill teams and foster an environment of continuous learning. Hands-On Workshops: Cprime offers hands-on workshops tailored to your specific AI solution and business context.

Innovation 52

Innovation Vision Artificial Intelligence Agile 52

MindsMapped

JULY 21, 2020

How can the team optimize the performance, management, and cost-efficiency of the future digital experience? Are there any gaps and potential opportunities for better customer experience? One such meeting is the Discovery Workshops. Multiple full/half-day sessions as required in the discovery phase.

Requirements Gathering 54

Requirements Gathering Vision Agile Documentation 54

Business Analyst Learnings

FEBRUARY 12, 2018

Join the discussions concerning a future without borders in a digital world in three tracks Agile Analysis, Customer Experience and Business Processes. There will be a leading workshop day on T hursday, May 17th. The main event takes place on Friday, May, 18th, 2018 in Frankfurt-Eschborn, Mercure Hotel Helfmann Park.

Business Analysis 40

Business Analysis Business Analysis Skillset Digital Transformation 40

Clarasys

MARCH 31, 2022

Ensure you are being impartial , by designing your interviews/workshops with no assumed knowledge on behalf of the attendees. Your normal contacts can form part of this sample, but we also recommend for this exercise actively seeking out those most likely to be resistant to change.

Customer Experience 52

Customer Experience Customer Experience Planning 52

Clarasys

FEBRUARY 23, 2022

Ensure you are being impartial , by designing your interviews/workshops with no assumed knowledge on behalf of the attendees. Your normal contacts can form part of this sample, but we also recommend for this exercise actively seeking out those most likely to be resistant to change.

Customer Experience 52

Customer Experience Customer Experience Planning 52

The Uncommon League

APRIL 28, 2020

Though video conferencing requires extra effort, when done correctly, the meetings can be useful for conducting brainstorming sessions and focus groups, video observations and virtual interviews and workshops. This will help you gain empathy for your clients’ challenges and needs.

Planning 95

Planning Healthcare Business Analysis Business Analysis 95

Capiro

AUGUST 2, 2023

Bring these people together in a workshop and make a first pass at what a product will need to be able to do if it is to provide what they need. Perhaps the bank has had feedback in which customers described improvements they want to see in some of the services. Retail banking example Consider a simplified retail banking system.

UML 52

UML Banking Project Management Process Modelling 52

Data Pine

JANUARY 14, 2020

The customer.” – Sam Walton, Walmart’s founder. Customer experience is slowly but surely exceeding both price and product as the world’s most critical brand differentiator, according to numerous articles over the Internet written by industry experts.

Monitoring 67

Monitoring Customer Experience Customer Experience Digital 67

Business Bullet

NOVEMBER 1, 2020

Grant Wright facilitated a half day workshop at the European Business Analysis conference 2020 on Unleashing the power of visual thinking. Since then I have broadened both mine and my company’s skill set to include disciplines such as Agile Product Management, Business Change Management, User/Customer Experience (UX/CX) and Service Design.

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Cprime

JANUARY 18, 2024

Consider Cprime’s Cost Optimization Workshop for even more tips and custom solutions for reducing TCO. It’s the driving force that propels businesses into the future, enabling them to streamline operations, enhance customer experiences, and innovate at breakneck speeds.

Digital 52

Digital Digital Transformation Cybersecurity Cloud Computing 52

Clarasys

JANUARY 26, 2022

Helen Morgan: The project that Moray referenced previously that he and I worked on a few years ago was around their vision, was about delivering an excellent customer experience. Helen Morgan: But we were accountable for delivering a good employee experience to make sure that they could facilitate a good customer experience.

Digital Transformation 52

Digital Transformation Digital Vision Change Management 52

Userzoom

DECEMBER 17, 2019

I bring the stakeholders into the workshop environment and make them part of the process so they can see the value for themselves and be a part of it. We look for ways to check alignment for organisational success metrics and customer experience feedback. Actual data that supports my arguments.

User Experience 122

User Experience Planning Documentation Design Thinking 122

MindsMapped

JULY 18, 2020

The KPI workshop is where the analyst’s work with the business to understand what their business objectives are, and how the project we are about to commence fits into those objectives.

Business Analysis 46

Business Analysis Business Analysis Requirements Gathering Documentation 46

Bridging the Gap

JUNE 21, 2022

I am coming more from the communications and the business side of things, the strategy and the focus on customer experience and user satisfaction. The key thing is although I work within the engineering and QA department at my company in my role, I’m not a very super technical person.

Cybersecurity 52

Cybersecurity Business Analysis Business Analysis Documentation 52

Clarasys

DECEMBER 9, 2021

Sam Maguire: The drivers and the decision making were normally customer experience related or cost drivers or revenue generation. And we’re really trying to help clients think about their customer experience as well. So how can they rethink. And why is employee engagement important in terms of sustainability?

Customer Experience 52

Customer Experience Customer Experience Digital Vision 52

Leading Agile

OCTOBER 10, 2018

During a workshop for one of the teams, I learned they did not write or maintain application code. The team stopped doing the workshop exercise and immediately put together a crude version of a Ruby script to read the Excel file, connect to CICS, and populate the CICS application with the data. There are gems to manipulate Excel files.

IBM Support 85

IBM Support IBM Maintenance IBM cost Planning 85

Userzoom

NOVEMBER 18, 2019

Whether working in Agile or not, you could also run a research road mapping workshop , which brings all the stakeholders together and you try to understand all their business problems and you create a roadmap to solve them. This will help you figure out how best to integrate research into the development process.

User Experience 91

User Experience Agile Customer Experience Customer Experience 91