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Empowering Sales to Provide the Best Customer Experience: Frucor Suntory’s SAP Innovation Journey

Timo Elliott

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards. The order starter and suggested orders are game changes for us.

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How C-Stores Can Optimize Both the Customer Experience and Data Security

Dataversity

Over the past year, the COVID-19 pandemic has all but silenced any remaining doubt regarding the importance of digital transformation – a truth that is evident across virtually every aspect of how the world now works, shops, and lives. Retailers, and convenience stores (c-stores) in particular, had […].

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Retail real estate sector is booming: how digital transformation can help to succeed?

CMW Lab Blog

With the end of lockdown, the retail real estate sector showed significant growth in 2022. The forecasts for 2023 prove this tendency with a retail vacancy rate falling to 4,2%. In this article, we’ll explore some of the ways that digital transformation influences the real estate industry and the benefits it brings.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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AIOps is Helping Retail & E-Commerce Deliver Superior Customer Experience

GAVS Technology

Industries like retail or e-commerce largely depend on strong customer relationships and constantly work towards improving engagement with their clients. This is where AIOps digital transformation solutions come in. Retail and e-commerce companies are among the most popular businesses that are relying on AIOps platforms.

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Customer experience architecture

Clarasys

Customer experience (CX) improvement projects are common to most businesses, but too many fail to actually enrich customer experience. . Customers, their experiences, and the business capabilities that support them are complex and require deep understanding to make valuable change.

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Realizing Self-Service in Modern Customer Experiences

Fingent

Countless businesses now allow customers to connect with support agents across multiple […]. The post Realizing Self-Service in Modern Customer Experiences appeared first on Fingent Technology.