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Customer Support Trends in the SaaS Industry

GlowTouch

Companies in this space are influencing their own success, and customer service is among the key components. Service in a digital environment is a cornerstone of any modern SaaS endeavor. It is critical that customers be able to quickly access any help whenever they need it. The Value of Customer Support in SaaS.

Digital 52
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How to Select the Right Customer Support Channels for Your Company

GlowTouch

As online reviews, business ratings, and social media posts became staples, customer support experience is now an integral part of any company’s reputation and success, especially for online brands. This is why choosing the customer support channels that work for your business is so important. Customer Support Channels.

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Connected Cars: How Their Evolution Impacts Consumers & Businesses

GlowTouch

Quality entertainment systems with high-end speakers and digital displays are increasingly expected, prompting most brands to offer at least a few models with Apple Carplay & Andro id Auto. This one industry will create growth in countless others and lead to vast improvements in customer experience. About GlowTouch.

Vision 52
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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Lori’s must read blogs are The Third Wave of Cloud is Cresting , The Fourth Wave of Cloud is Imminent and Will the Emerging Edge Fix My Digital Gaming Experience? Drew started off his career as a Software Engineer.

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The Pandemic Makes Online Customer Support More Important Than Ever

GlowTouch

This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations. Often, the agent is not engaging in direct sales but rather, giving the customer enough data to make an informed decision. Promoting the Customer Experience. About GlowTouch.

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5 Must-Have Tools to Maximize Productivity of Customer Support Teams

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Must-Have Tools to Maximize Productivity of Customer Support Teams. Building an effective customer support team is of paramount importance for all businesses. By building a productive and unified customer service team!