Bridging the Gap

APRIL 27, 2022

But they were resistant to transitioning over to using the new customer relationship management system and he just wondered if he’d done everything he could to help bring them up to speed on the new system and to engage them and make sure it met their needs. Not All Resistant Stakeholders Will Change.

Documentation 98

Documentation Process Analysis Project Management Business Analysis 98

Cprime

JULY 13, 2022

I had already been communicating with customers/users frequently, getting an understanding of users’ pain points with the use of all products (or, so I thought). I’d only focused on a specific item to get resolved instead of how this one item would impact the overall customer base and product. Incident 1: Wrong priorities.

Product Management 52

Product Management Product Management Skillset Planning 52

Monday

APRIL 21, 2021

As your team works through backlog items and customer stories, their progress “burns” the chart down to zero. For most teams, there’s a balance of providing value to the consumer and delivering in a timely and budget-conscious manner. A burndown chart collects project data for that exact purpose. Image Source ).

Visualization 52

Visualization Project Management Planning Data Visualization 52

Userzoom

DECEMBER 17, 2019

“While there are different approaches to getting buy-in, there is one I find particularly effective in our field: performing user research on stakeholders by understanding the ‘why’ behind the pushback , and then creating the MVR (minimal viable research) plan. Get new customers? Download the library. Provide tangible evidence.

User Experience 122

User Experience Planning Documentation Design Thinking 122

Vitality Chicago

NOVEMBER 23, 2021

McChrystal describes similar empowerment at customer savvy organizations like Ritz Carlton or Nordstroms where the first line employees are not only encouraged but required to do right by the customer. At Nordstrom’s, employees are told that the number one goal is to provide outstanding customer service.

Agile 98

Agile Planning Information Technology Information Technology 98

Vitality Chicago

NOVEMBER 13, 2021

The Far Flung Team supported multiple customers, which posed a unique set of challenges. It became very common for the team to deliver stories for multiple clients in the same sprint. His performances sometimes kept him up late so it was not a problem for him to sleep in a little and shift his work day to align with other team members.

Agile 74

Agile Project Management Planning 74

Leading Agile

FEBRUARY 24, 2021

– So say a bit more, why you used the word ‘principles’ Was it a conscious word or was it just a placeholder word? – I think it’s a conscious word. I got one or two tiny details to color a few of the stories in the book, but basically everything out of his mouth, like he was quoting the book.

Agile 101

Agile Project Management Skillset Government 101

Vitality Chicago

JUNE 28, 2022

Agile Product Management with Scrum: Creating Products that Customers Love. User Story Mapping: Discover the Whole Story, Build the Right Product. His book describes the story mapping approach that he developed. Every Product Owner should master story mapping. This book tells you how. Turn the Ship Around!:

Agile 67

Agile Project Management Product Management Product Management 67

Data Pine

MAY 27, 2020

Once you’ve made a conscious commitment to work with dynamic analytical reports, the next phase of the “ how to write an analysis report” operation comes in the form of choosing the right chart type. This sales dashboard depicts a rounded view of sales performance. Choosing the right chart type, perhaps. Primary KPIs: Sales Growth.

Supply Chain 98

Supply Chain Healthcare Visualization Digital 98

Data Pine

SEPTEMBER 4, 2023

Studies suggest that those who follow directions with illustrations perform 323% more efficiently than those who follow text-only directions. Finding connections: By displaying data in an inspiring visual format, it will be far easier to spot correlations and find connections between your operations and your overall commercial performance.

Data Visualization 105

Data Visualization Visualization IBM cost IBM Support 105

Bridging the Gap

SEPTEMBER 7, 2022

I don’t even know the rest of the story, how we even stayed connected or anything, to be quite honest. For the customers we serve, it has been great to watch and know that I was a part of that. And then customer support, all that takes time. And then from there, that’s all I know. So, that could be a problem.

Project Management 97

Project Management Business Analysis Business Analysis Vision 97

Insight Software

MAY 24, 2022

Many organizations are running separate enterprise resource planning (ERP) and customer relationship management (CRM) systems, for example. Very often, custom databases or even spreadsheets sit alongside off-the-shelf systems, capturing data and supporting business processes not otherwise accommodated by the company’s core software systems.

IBM Maintenance 52

IBM Maintenance IBM Support IBM cost Finance 52