article thumbnail

Business analysis tips for effective Product ownership

Analysts Corner

Observation is a key technique that allows to accompany and observe people performing their work and learning about the process first-hand. Process modeling may be used to document the “as is” process. This learning process can’t be concluded if users are not involved.

article thumbnail

How to write functional requirements

Capiro

Furthermore, the functions identified in the functional requirements are just a part of the total customer experience. Such expectations and demands are referred to as ‘non functional’ requirements ‘ There are many elements to the total customer experience. Some steps will be performed in sequence.

UML 52