article thumbnail

Business Analysis Digest #36

Passionate BA

Applying UML “Use Case Diagram” techniques: Warehouse Management System Analysis by Mondoa Image source I like it when someone shares their experience with this technique; as I always say, it needs to be more appreciated nowadays. User Experience vs. Customer Experience: What’s The Difference?

article thumbnail

How to write functional requirements

Capiro

Furthermore, the functions identified in the functional requirements are just a part of the total customer experience. Such expectations and demands are referred to as ‘non functional’ requirements ‘ There are many elements to the total customer experience. We’ll get back to the basics.

UML 52
article thumbnail

Business analysis tips for effective Product ownership

Analysts Corner

The language used (formal, informal, technical, non-technical), the periodicity, and other aspects are part of a Business Analysis Plan that both IIBA’s BABoK and PMI’s Guide use to define how all business analysis work and deliverables will be done. Which communication style is proper for whom? ”