Cprime

FEBRUARY 1, 2024

– Generative AI (GenAI) in financial services refers to advanced AI systems capable of creating new, original content and solutions, such as predictive financial models and personalized customer experiences, by synthesizing data and learning from interactions. How can financial institutions drive AI adoption and manage change?

Finance 80

Finance Vision Government Talent Acquisition 80

Clarasys

JUNE 14, 2022

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. Likewise, perfect change management can’t make a poorly selected tool fit for purpose. Ask them what they need in order to improve customer experience.

Customer Experience 52

Customer Experience Customer Experience Vision Digital 52

Clarasys

AUGUST 3, 2021

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. Likewise, perfect change management can’t make a poorly selected tool fit for purpose. Ask them what they need in order to improve customer experience.

Customer Experience 52

Customer Experience Customer Experience Vision Digital 52

Cprime

FEBRUARY 6, 2024

– Core competencies include strategic product management, user experience and design thinking, technical agility, cross-functional collaboration, data analytics and decision-making, and leadership and change management. How does a product-centric model enhance organizational agility?

Agile 91

Agile Innovation Product Management Product Management 91

Clarasys

JANUARY 20, 2021

It’s time to take off the blinkers and enable your aspiring customer centric organisation where it needs it most. As Customer Experience (CX) has grown into the limelight of corporate strategy, it remains dotted with anecdotes of urban legend executives that walk out of meetings if “the customer” wasn’t mentioned in the first five minutes.

Customer Experience 52

Customer Experience Customer Experience Vision Change Management 52

Clarasys

JANUARY 28, 2021

Decide if behaviours need to change incrementally because there is risk people are fatigued hearing about the launch of CX5.0 Keep CX vision and strategy from senior leaders at the forefront of major company updates for years rathers than months. or is a major reset necessary?

Change Management 52

Change Management Vision Innovation Customer Experience 52

Clarasys

JANUARY 26, 2022

Formally before joining consulting, I was a teacher, so that meant that change management and that capability was a natural alignment for me to want to develop and brought through a lot of the same transferable skills. Helen Morgan: Currently, I’m a managing consultant at Clarasys. Helen Morgan: Hi, I’m Helen.

Digital Transformation 52

Digital Transformation Digital Vision Change Management 52