Change Management Customer Experience Design Thinking Vision 
Cprime
FEBRUARY 6, 2024
– Core competencies include strategic product management, user experience and design thinking, technical agility, cross-functional collaboration, data analytics and decision-making, and leadership and change management. What are the core competencies needed for a product-centric approach?
Clarasys
JUNE 14, 2022
Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. Likewise, perfect change management can’t make a poorly selected tool fit for purpose. Ask them what they need in order to improve customer experience.
Clarasys
AUGUST 3, 2021
Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. Likewise, perfect change management can’t make a poorly selected tool fit for purpose. Ask them what they need in order to improve customer experience.
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