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Jira & Zendesk Aid with Analytics-Driven Management

Smart Data Collective

Using the Right Analytics Platforms Can Help Provide Better Customer Support In the world of ticket management solutions, two prominent names consistently stand out: Jira Service Management vs Zendesk. You need to pay attention to the signs that your business needs an IT support service. Zendesk provides extensive integration options.

Planning 259
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Enabling ITSM Change Management Using Jira Service Management

Cprime

Enter Jira Service Management (JSM), a powerful tool for enabling ITSM change management. Change management , as defined by ITIL , is an Information Technology Service Management (ITSM) practice designed to minimize risks and disruptions. In contrast, tool automation can alleviate this heaviness.

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Optimizing Atlassian Cloud Implementations — Part 2: Processes And Retraining

Cprime

Make the Most Out of Your Atlassian Cloud Investment The first part of this series reviewed the importance of customizing your Atlassian Cloud tools and workflows to suit your organization’s needs. These changes can necessitate training to bring your employees up to speed on using Atlassian Cloud tools and familiarize them with new workflows.

Agile 96
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The Strategic Imperative of Enterprise Architecture Management in Enhancing Business Outcomes

Cprime

– Enterprise Architecture Management (EAM) aligns technology investments with business goals, ensuring IT initiatives support and drive business objectives, optimizing IT portfolios for growth and innovation. How does Enterprise Architecture Management enhance business outcomes?

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The Strategic Imperative of Enterprise Service Management for Finance Teams

Cprime

It’s a strategic endeavor to Enhance operational efficiency Elevate customer satisfaction Enable agile decision-making This approach to service delivery ensures that internal teams and business functions are well-supported, laying the groundwork for the creation of external value.

Finance 52
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Cprime named Top Selling Partner of 2022 by Tempo

Cprime

Cprime’s alliance with Tempo enables customers to align technology and workflows to work better together across the organization to achieve business outcomes and optimize the way teams are contributing work towards broader goals. Click here to learn more about Tempo Software or how Cprime helps clients supercharge Atlassian tools.

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AI-Powered Service Management: Increasing Efficiency, Enhancing Customer Experience

Cprime

Every business out there is on the journey to streamline processes, optimize resource utilization, and leave customers happy. However, one transformative technology is revolutionizing service management: Generational Artificial Intelligence (GenAI). The path to efficiency is sometimes a bumpy, winding road.