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Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. Setting a winning CX aspiration.

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5 Step Guide to Avoid Digital Transformation Failure in 2022

Agilemania

With this, we’re moving to today’s topic -Digital Transformation. But, before we get to unveil our, 5 Step Guide to Avoid Digital Transformation Failure in 2022. you need to know what Digital Transformation is and why you need it. . What is Digital Transformation?

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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. To aid tool adoption, employees need to understand your CX vision, their role within it, and the wider impact this has on organisational success.

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How can you start improving your EX & impact on CX? – Part 1

Clarasys

So you’ve spent a bunch of time mapping your personas and your customer journeys and you’ve made some changes to improve your customer experience, but you’re not quite reaching where you wanted to get to? Have you looked at whether your employee experience is undermining your customer experience? .

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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. To aid tool adoption, employees need to understand your CX vision, their role within it, and the wider impact this has on organisational success.

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To design the best digital tools to improve your CX, start with the problem

Clarasys

You want to find the best solution to improve your customersexperience, so where do you start? If this behaviour of jumping to the answer and rapid solutionising sounds familiar, you might miss an opportunity to solve the real problem and exceed customer expectations. Staying ahead of evolving customer needs.

Digital 52
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Automated Document Processing: Unleashing the Power of AI

Astera

Facilitating digital transformation : Embracing AI-driven automated document processing is a strategic step toward digital transformation. As organizations evolve, they can harness the power of AI to optimize processes, enhance customer experiences, and unlock new opportunities.