The Concept of Zero Defects in Quality Management | Simplilearn
Simplilearn
JANUARY 27, 2021
Zero Defects, a term coined by Mr. Philip Crosby in his book “Absolutes of Quality Management” has emerged as a popular and highly-regarded concept in quality management – so much so that Six Sigma is adopting it as one of its major theories. Unfortunately, the concept has also faced a fair degree of criticism, with some arguing that a.
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