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Five Enterprise Data Trends to Watch in 2021

Dataversity

Digital transformation has taken on heightened importance in the wake of the coronavirus pandemic. Enterprises throughout the globe are striving to glean real-time operational insights from big data to boost profitability, provide superior customer experiences, and adhere to regulations.

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5 dimensions of digital transformation, with CX at centre stage

Clarasys

There are many definitions for digital transformation but it all boils down to applying digital technologies to advance business’ agendas and deliver against changing customer expectations. . This means that most companies would have had to embark on the journey of digital transformation if only to “dip their toes” in it.

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AIOps is Helping Retail & E-Commerce Deliver Superior Customer Experience

GAVS Technology

Industries like retail or e-commerce largely depend on strong customer relationships and constantly work towards improving engagement with their clients. This is where AIOps digital transformation solutions come in. The retail and e-commerce industries need AIOps to predict customer response and improve their services.

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7 Ways Augmented Reality Will Transform Experiential Marketing In 2021 And Beyond

Fingent

Building Ground-breaking Customer Experiences With Augmented Reality For the unversed, experiential marketing is a unique and effective way to build brand awareness through face-to-face connections with consumers. It allows you […].

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Bridging the Gap Between Analytics Expectations and Reality

Sisense

Harvard Business Review Analytics Services Pulse Report for Sisense, March 2021. Infusing analytics everywhere and building analytics experiences for everyone are the future of data and business. Harvard Business Review Analytics Services Pulse Report for Sisense, March 2021. Only 23% can. 30% want to be more innovative.

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4 key practices to manage a digital portfolio for optimum impact to CX & ROI

Clarasys

In my last blog , I shared some of the challenges thrown up by balancing priorities across a digital portfolio and the many pressures to deliver quickly. Read part one of this two-part blog series for factors to consider in your decision-making process and for examples of organisations that successfully put their customers first.

Digital 52
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Customer Support Trends in the SaaS Industry

GlowTouch

So, if you’re selling software over the internet, then logic demands that customer service be electronically-based, too. The digital transformation is touching virtually every business in every industry. Every day, technology is used to create or modify business processes, work cultures, and customer experiences.

Digital 52