Remove 2021 Remove Customer Experience Remove Digital Transformation Remove Planning
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AIOps is Helping Retail & E-Commerce Deliver Superior Customer Experience

GAVS Technology

Industries like retail or e-commerce largely depend on strong customer relationships and constantly work towards improving engagement with their clients. This is where AIOps digital transformation solutions come in. The retail and e-commerce industries need AIOps to predict customer response and improve their services.

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4 key practices to manage a digital portfolio for optimum impact to CX & ROI

Clarasys

In my last blog , I shared some of the challenges thrown up by balancing priorities across a digital portfolio and the many pressures to deliver quickly. This is not a linear process, you will not decide the set of tools, services and changes you want to see at the start of the year and by the end, it will all happen as planned.

Digital 52
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Customer Support Trends in the SaaS Industry

GlowTouch

Customer Support Helps Cross-Sell and Upsell. Cross- and upselling are two integral components of any successful SaaS business plan. If you cannot convert customers from one-time sales into repeat purchasing, then chances are that you are missing something. Best Practices for Customer Support in SaaS. Tonya Morgan.

Digital 52
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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. ” He chose the name of the blog from the Arctic Monkeys song, Old Yellow Bricks, and is a must read for anyone who is planning on expanding their career in cloud computing or virtualization.

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How do you ensure budget is being invested in the digital tools which will have the biggest impact to CX & ROI?

Clarasys

The UK Institute of Customer Service, an independent body that measures customer satisfaction, published their July 2021 report and found that for the first time, 50% of the customer experiences recorded in their index were digital. Complaint handling. appeared first on Clarasys.

Digital 52
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Three ways to help everyone make fast, data-driven decisions with modern BI

Tableau

October 15, 2021 - 3:47am. November 22, 2021. This is the second post in a three-part series about transformational modern analytics. In case you missed it, read the first post to learn how governance and data management enable your digital business. Vice President, Product, Tableau. Spencer Czapiewski.

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Three ways to help everyone make fast, data-driven decisions with modern BI

Tableau

October 15, 2021 - 3:47am. November 22, 2021. This is the second post in a three-part series about transformational modern analytics. In case you missed it, read the first post to learn how governance and data management enable your digital business. Vice President, Product, Tableau. Spencer Czapiewski.