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Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. Setting a winning CX aspiration.

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GlowTouch Listed on 2022 Customer Experience Management (CXM) PEAK Matrix®

GlowTouch

The past year has been a continuation of a growth cycle that began in 2020. Since July 2020, GlowTouch has added dozens of new clients while also managing the expansion of numerous existing programs and extending its global footprint. It covers companies, products, solutions, and locations and ranks companies accordingly.

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5 Executives and 100 Companies and Products Leading in Innovation in 2020

Bintelligence

5 Executives and 100 Companies and Products Leading in Innovation in 2020 Business Intelligence Group Announces the Winners of the 2020 BIG Innovation Awards. Philadelphia, PA—January 22, 2020—Today, the Business Intelligence Group named 5 executives and 100 companies as leaders and winners of the 2020 BIG Innovation Awards.

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How Data Management and Big Data Analytics Speed Up Business Growth

BizAcuity

billion in 2020? Have you read any of the case studies involving how Netflix and Spotfy leverage big data for creating unique customer experiences? The truth is that with a clear vision, SMEs too can benefit a great deal from big data. Customer Experience. Big Data technology in today’s world.

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5 dimensions of digital transformation, with CX at centre stage

Clarasys

For example, customers and citizens shifted their activity online during the lockdown, but that shift will increase, not reverse, in 2021. Seventy-six percent of survey respondents to the 2021 Gartner CIO Survey say that demand for new digital products and services increased in 2020 and 83% say that it will increase in 2021.”

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How to encourage CX investment from C-suite executives

Clarasys

The lack of actual metrics on customer experience initiatives makes CX investment harder to gain. It could also be due to a lack of focus as they are focusing on too many things at once, in which case there needs to be a shared vision on CX priority. This is crucial to create an effective customer experience.

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5 Tips to Delivering an Award-Winning CX Transformation Programme

Clarasys

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Many programmes have a vision. Constantly sharing and adapting the vision ensures it is certainly never forgotten.

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