article thumbnail

Business Analysis Digest #36

Passionate BA

Applying UML “Use Case Diagram” techniques: Warehouse Management System Analysis by Mondoa Image source I like it when someone shares their experience with this technique; as I always say, it needs to be more appreciated nowadays. User Experience vs. Customer Experience: What’s The Difference?

article thumbnail

How to write functional requirements

Capiro

Furthermore, the functions identified in the functional requirements are just a part of the total customer experience. Such expectations and demands are referred to as ‘non functional’ requirements ‘ There are many elements to the total customer experience. We’ll get back to the basics.

UML 52