Timo Elliott

MAY 15, 2023

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

Customer Experience 243

Customer Experience Customer Experience Innovation User Experience 243

Cprime

SEPTEMBER 20, 2023

Organizations today are constantly seeking ways to streamline operations, enhance customer experiences, and drive value. The following content is based on the webinar, ESM Foundations: Do You Understand Your Customer’s Journey. Understanding the customer journey The heart of ESM lies in understanding the customer journey.

Design Thinking 52

Design Thinking Customer Experience Customer Experience Documentation 52

Business Bullet

NOVEMBER 1, 2020

Since then I have broadened both mine and my company’s skill set to include disciplines such as Agile Product Management, Business Change Management, User/Customer Experience (UX/CX) and Service Design. What is visual thinking and sketchnoting? What tools or software do you need?

Visualization 52

Visualization Business Analysis Business Analysis Digital 52

Userzoom

DECEMBER 17, 2019

Much like UX design itself, there’s no one size fits all strategy, so you need to tailor your approach to both the audience and the problem at hand. So the best advice would be to use your design thinking and storytelling abilities to communicate the right message to the right people.” UX Researcher / Designer.

User Experience 122

User Experience Planning Documentation Design Thinking 122

Clarasys

DECEMBER 3, 2020

In 2020, delivering a great Customer Experience transformation programme is more important than ever to make the right decisions, achieve results, remain competitive and resilient. Our approach at Clarasys avoids this danger by ensuring that the customer will receive a benefit. Working software over comprehensive documentation.

Vision 52

Vision Customer Experience Customer Experience Agile 52

Whizlabs

APRIL 19, 2021

Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customer experiences and success. Follow Evan Kohn on Twitter and LinkedIn. Currently he is the CEO of FYI.

Cloud Computing 145

Cloud Computing IBM Support IBM Maintenance IBM cost 145