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Customer Support Trends in the SaaS Industry

GlowTouch

So, if you’re selling software over the internet, then logic demands that customer service be electronically-based, too. The digital transformation is touching virtually every business in every industry. Every day, technology is used to create or modify business processes, work cultures, and customer experiences.

Digital 52
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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Over the 18+ years of experience in the industry, Manjula has identified the power of customers and he has an exceptional skill in transforming the journey of companies in order to create world-class customer experiences and success.

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The Pandemic Makes Online Customer Support More Important Than Ever

GlowTouch

This digital dependence has contributed to the digital transformation that is apparent within customer service at many organizations. Often, the agent is not engaging in direct sales but rather, giving the customer enough data to make an informed decision. Promoting the Customer Experience.