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Customer experience is nothing new

Clarasys

Whilst on a CX course recently, I was shown a diagram of concentric circles, representing the relationship between service quality, product quality, and customer experience. The outer circle is supposed to represent the parts of CX not captured by (traditional, old school) service quality and product quality. It got me thinking.

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Business Analysis Framework

BA Coach

Strategy analysis, requirements analysis and design definition and solution evaluation (depicted as an inner circle in Figure 1) form the core of the business analysis work.

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Steps to Grow from a BPA to a BA Role

Adaptive US

The Inner Circle has great BA resources and information, along with the opportunity to get hands-on training and practicing the tools. Tools like Microsoft Visio, Lucid chart, BizAgi Business process modeler, etc., are very efficient and extremely popular with the BAs. Deep dive into your domain and industry.

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Lean Change Management – 4 Years Later

Agile Coach

Jill Forbes said it best, “ the people who write the plan, don’t fight the plan “ Find catalysts who are in the ‘inner circle’ I call these Movers. As the change agent, your influence is limited unless you enlist the people who have strong relationships throughout the organization.

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Keep them close to you

GAVS Technology

And then they forget about it in the long run These are day to day situations within the intrinsic circles of corporate life that can’t be ignored – Statistics; A Gallup study of 2015 indicates that one in two employees left their job to break from their Managers for various reasons, at some time in their career….

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Improve Your Business on Instagram with AI Tools

Smart Data Collective

Through this, you will add like-minded individuals to your inner circle. You can also check out who your competitors are following. Look for influencers on platforms like LinkedIn, share their content, and join groups. Before you reach out and make connections, make sure you are going to provide value to the conversation.

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Agile Unplugged EP05 | Projects to Products | Mike Cottmeyer & Dennis Stevens

Leading Agile

– Like a concentric circle drawing, yeah. So if you see Dennis waving his fingers, he’s drawing concentric circles on a white board. – So in the center of the circle is the market and customer. – I’m gonna wrap talent and leadership around the whole circle. – [Mike] Okay.

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