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Scaling Agile Practices – Improve Business Outcomes: Customer Centricity and Design Thinking

Agilemania

Customer Centricity and Design Thinking. One of the dimensions of Agile Product Delivery is Customer Centricity and Design Thinking. Design Thinking. Design thinking also inspires new ways to measure the success of our efforts: Desirable – Do customers and users want the solution?

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Making Workshops More Engaging and Interesting Using Design Thinking – H Winter, BA Conf Europe 19

Business Bullet

Helen Winter speaking at the European Business Analysis conference 2019 in London on how to make workshops more engaging and interesting using design thinking techniques. . The book is available from www.koganpage.com and all major print and e-book retailers. Please share in the comments.

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A New Business Model for a Midsize Business: Fresh Air As A Service

Timo Elliott

It’s designed for large buildings such as office, factories, retail stores, hospitals, and climbing gyms , and provides clear benefits: poor indoor air quality is associated with poorer health and lower productivity, and constant changes in building use mean that most ventilation systems to consume energy unnecessarily.

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Empowering Sales to Provide the Best Customer Experience: Frucor Suntory’s SAP Innovation Journey

Timo Elliott

It includes more views of the product in action, discusses how essential Design Thinking was for the process, talks about SAP BTP being the “glue” that enabled the team to bring different systems together, and reveals the other key lessons learned along the way. These allow us time to focus on growing sales.

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Innovation With Purpose Across An Entire Industry: The SAP Plastic Challenge

Timo Elliott

Working with design expert David Kester , he put together a series of Plastic Challenge workshops bringing together consumers and retail industry experts to think about ways to alleviate the problem. Follow a good design process. The group applied best practice design thinking concepts, without jumping any of the steps.

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Remaining customer focused in the aftermath of a crisis is the key to survival

Clarasys

Grocery retailers offered at-risk customers special store timeslots and honoured their loyal customers with early booking slots. This is a great chance to apply design thinking methods to come up with innovative ways to adapt and transform your business in order to drive customer experience while being able to balance your costs.

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Changes of the business analyst role to match the latest market needs

Business Bullet

Design thinking , system thinking techniques, digital transformation experience and use of agile has become more important to business analysis as a result. The book is available from www.koganpage.com and all major print and e-book retailers. What it means to business analysis. Disruptive technologies.