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To design the best digital tools to improve your CX, start with the problem

Clarasys

The open secret of design thinking is to start with a problem and develop multiple solutions in order to come up with the best solution. As such, the best place to start is by empathising and understanding your customers through applying design thinking. Why is now a critical time to apply design thinking?

Digital 52
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Mastering the Product Operating Model: A Blueprint for Business Agility

Cprime

– Core competencies include strategic product management, user experience and design thinking, technical agility, cross-functional collaboration, data analytics and decision-making, and leadership and change management. What are the core competencies needed for a product-centric approach?

Agile 91
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What are the 10 benefits of doing a Design Sprint? 

Word of Digits

This allows you to align your team with a shared vision, and with clearly defined goals and deliverables. A crucial part of a Design Sprint is dedicated to user testing. This user testing report is the key to ensuring you develop your idea under a user-centered vision. . An immersion into the Design Thinking mindset .

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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Too often, companies have a vision, but it isn’t communicated well enough which can cause confusion.

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Guest Post : Strategic Agility – Strategy in the era of disruption

Growing Agile

With the advent of Covid, we have moved into a discontinuous and digital world, impacting society as a whole. These are: Envision Strategic Signals Innovation by Design Iterate. The envisioning aspect sets the vision and provides the aspirational description of the company, product or project.

Agile 100
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Mastering Product Management: A Comprehensive Guide for Success

Argon Digital

This involves setting product vision and goals, prioritizing features, and creating a roadmap that outlines the product’s development journey. Cross-Functional Collaboration Product managers serve as the central point of contact between various teams involved in product development, including engineering, design, marketing, and sales.

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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. So how should an organisation go about introducing new CX digital tools? Too often, companies have a vision, but it isn’t communicated well enough which can cause confusion.