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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. Likewise, perfect change management can’t make a poorly selected tool fit for purpose. Identify what is needed to make a positive impact.

article thumbnail

How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

Digital customer experience tools that capture behavioural, transactional, and preference data can transform customer intelligence into personalised insights. Likewise, perfect change management can’t make a poorly selected tool fit for purpose. Identify what is needed to make a positive impact.