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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

APRIL 19, 2024

Let’s explore how GenAI can be leveraged to enhance the effectiveness of customer care agent coaching, ultimately leading to improved customer satisfaction and agent performance. If it’s of your interest, please read the holistic customer experience journey strategy and how to leverage a cloud based technology platform to drive it.

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Unlock The Power of Your Data With These 19 Big Data & Data Analytics Books

Data Pine

AUGUST 29, 2022

Awarded the “best specialist business book” at the 2022 Business Book Awards, this publication guides readers in discovering how companies are harnessing the power of XR in areas such as retail, restaurants, manufacturing, and overall customer experience. The author, Anil Maheshwari, Ph.D.,

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Big Data Data Analytics Data Analytics Data Mining 105
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