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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

APRIL 19, 2024

Let’s explore how GenAI can be leveraged to enhance the effectiveness of customer care agent coaching, ultimately leading to improved customer satisfaction and agent performance. The results are then stored back in S3, queried via Amazon Athena, and visualized through Amazon QuickSight.

Artificial Intelligence 130
Artificial Intelligence Customer Experience Customer Experience Predictive Analytics 130
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Unlock The Power of Your Data With These 19 Big Data & Data Analytics Books

Data Pine

AUGUST 29, 2022

Awarded the “best specialist business book” at the 2022 Business Book Awards, this publication guides readers in discovering how companies are harnessing the power of XR in areas such as retail, restaurants, manufacturing, and overall customer experience. The author, Anil Maheshwari, Ph.D.,

Big Data 105
Big Data Data Analytics Data Analytics Data Mining 105
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