Artificial Intelligence Customer Experience Predictive Analytics Process Modelling 
Analysts Corner
APRIL 19, 2024
Let’s explore how GenAI can be leveraged to enhance the effectiveness of customer care agent coaching, ultimately leading to improved customer satisfaction and agent performance. This predictive capability allows managers to proactively adjust coaching strategies and prevent potential performance dips.
Data Pine
AUGUST 29, 2022
Awarded the “best specialist business book” at the 2022 Business Book Awards, this publication guides readers in discovering how companies are harnessing the power of XR in areas such as retail, restaurants, manufacturing, and overall customer experience. The author, Anil Maheshwari, Ph.D.,
Expert insights. Personalized for you.
130 
Let's personalize your content