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To design the best digital tools to improve your CX, start with the problem

Clarasys

The open secret of design thinking is to start with a problem and develop multiple solutions in order to come up with the best solution. As such, the best place to start is by empathising and understanding your customers through applying design thinking. Why is now a critical time to apply design thinking?

Digital 52
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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

To aid tool adoption, employees need to understand your CX vision, their role within it, and the wider impact this has on organisational success. Too often, companies have a vision, but it isn’t communicated well enough which can cause confusion. Likewise, perfect change management can’t make a poorly selected tool fit for purpose.

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How do you ensure employees are equipped and feel confident using tools and technology to serve customers?

Clarasys

To aid tool adoption, employees need to understand your CX vision, their role within it, and the wider impact this has on organisational success. Too often, companies have a vision, but it isn’t communicated well enough which can cause confusion. Likewise, perfect change management can’t make a poorly selected tool fit for purpose.

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Key Components of the DevOps Pipeline?

Agilemania

The DevOps team may use various techniques to determine problem statements, such as design thinking, customer journey map, value stream mapping, etc. This phase is critical for mapping the vision for the development cycle and ensuring that developers understand the project objective and build incrementally.

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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

It is loud and clear that Cloud Computing is fundamental to the new wave of digital transformation. Some of his must read write-ups are 5 Pillars of Innovation , The 20/20 Vision of Cloud , and Making Smart Cloud Choices in Uncertain Times. He is currently working on his next book – Agile Digital Transformation.