Business Change Change Management Customer Experience Digital 
BA Squared
JULY 9, 2020
In 2020, I am updating this definition to “A catalyst of problem-solving and effective decision making; facilitating problem-solving and decision making on desired strategic, operations, customer experience, and systematic changes and aspects of how organizations serve their customers and operate at all levels.”.
Business Bullet
NOVEMBER 1, 2020
About 15 years ago I decided to pluck up the courage to set up in business on my own and established Scarlett Solutions, a boutique consultancy firm specialising in Business Analysis, Business Architecture and change delivery. I work in both digital and analogue forms and I sometimes even combine the two! .
Domo
MAY 29, 2019
To that end, Domo and customer-experience specialists One Connected Community (OCC) hosted 17 senior retail leaders in London last month for a thought-provoking, interactive workshop on all things retail, data and digital. The challenge for us is stitching everything together to create a cohesive view of our customer.”
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